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Dust particles found in rear camera lens in oneplus 8t via OnePlus 8T

  1. VIKRAM_PANCHAL
    Cupcake Feb 27, 2021

    VIKRAM_PANCHAL , via OnePlus 8T , Feb 27, 2021 :
    Product purchased on 26th Jan 2021, dust particles found in rear camera lenses.. ( after 16 days of usage.. )

    Purchased from Mumbai unit.

    Need to take up this issue seriously.. PFA snaps..!

    I have been using this make from last 3 years, with Oneplus 6, OnePlus 7 model.

    VIKRAM A PANCHAL
    Phone number removed by Moderator
    Email ID removed by Moderator
    1614428220972.jpg

    1614428221047.jpg
     

    #1
  2. camohan
    Moderator Moderator Feb 27, 2021

    camohan , Feb 27, 2021 :
    Hi there, I have removed your phone number and email id. It is not a wise decision to share personal information on public forum.

    On the dust issue, you may want to reach out to the service centre to get it clean and identify the reason whats the issue.
     

    #2
  3. VIKRAM_PANCHAL
    Cupcake Feb 27, 2021

    VIKRAM_PANCHAL , via OnePlus 8T , Feb 27, 2021 :
    Sorry Sir, I won't..

    This is the hardware issue..!
     

    #3
  4. camohan
    Moderator Moderator Feb 27, 2021

    camohan , Feb 27, 2021 :
    Yes this is relating to the hardware but real people to diagnose and confirm next step is reaching out to the authorised service centre.

    You are in Mumbai as you said, there are good coverage in terms of central, harbor and western lines. Plus it is possible that you may have a pick up facility too (i personally prefer to go down and get it solved, considering the logistic time of pickup, diagnosis, drop).
     

    #4
    Caomhin and McJader like this.
  5. StefanStark
    Ice Cream Sandwich Feb 27, 2021

    StefanStark , via OnePlus 8T Aquamarine Green , Feb 27, 2021 :
    Sir - then do whatever you want or what floats your boat!


    You are here in the - USER - section of a public internet forum.

    If you have read the forum rules - here are just other users, enthusiasts or just nice people exchanging information, experience and try to provide each other with help based on our knowledge.

    Here are NONE oneplus officials, NO oneplus team and we are all NOT customer support.

    You are a the wrong place with your complaint and even anfangered yourself with public post of personal information.
    The moderator saved your day - otherwise you could have internet trolls posting your number and mail everywhere in newsletters and have you getting 500 calls a day from 'certified Microsoft tech support level 5 certified technicians'...

    Back to topic - contact the store / dealer where you bought the phone.

    Reach out for a oneplus service center in your region.

    Reach out to oneplus customer service via the web page of your region and provide them the information requested.

    However you decide to do they are going to sort the issue out for you.

    Or you decide - not to do - then just nobody can help you.
     

    #5
  6. UncleBooey
    Honeycomb Feb 28, 2021


    #6
    Syrix, McJader and VIKRAM_PANCHAL like this.
  7. VIKRAM_PANCHAL
    Cupcake Feb 28, 2021

    VIKRAM_PANCHAL , via OnePlus 8T , Feb 28, 2021 :
    Sir what assurance are you going to provide..??

    They will just clean and return back to me. Then what the next steps!

    I can not rely upon cleaning services at all..!
    What if these issues may repeat again..!

    After 15-16 days of usage.. why I get such issues?
    Is this a design/built quality OnePlus team is providing?

    I have paid 43k for this device.

    I need end results/replacement.

    Or Boycott china..!

    Thanks... GE

    ________________________________________________________________

    Btw nice dialogue: "then do whatever you want or what floats your boat" 👍
    appreciated..!

    ________________________________________________________________


    Shopping details of Oneplus products:::-

    39,999 Rs. - OnePlus 6 phone
    1,393 Rs. - OnePlus 6 bumper case
    1,290 Rs. - Oneplus 6 flip cover
    990 Rs. - OnePlus 6 sandstone case
    3,990 Rs. - OnePlus bluetooth

    990 Rs. - OnePlus 7 screen protector
    29,999 Rs. - OnePlus 7 phone

    2,499 Rs. - OnePlus band - watch

    42,999 Rs. - OnePlus 8T phone

    Total amount spent on OnePlus products:: 1,24,149 Rs.
     

    #7
  8. StefanStark
    Ice Cream Sandwich Feb 28, 2021

    StefanStark , via OnePlus 8T Aquamarine Green , Feb 28, 2021 :
    Again - as you seem not to understand the basics here...

    User forum...

    Here are USERS - we are people like you.

    Nobody here is from oneplus.com - this is the reason why you only can expect information and supports that other users / customers can give you.

    As already stated there are a few options that are possible - but YOU NEED TO CONTACT ONEPLUS...

    No user here can provide you further support than we already did.

    That's why I said - do what you choose to do - or don't do anything at all. It just totally is up to your hands.
     

    #8
  9. Bobbie63
    Marshmallow Feb 28, 2021

    Bobbie63 , Feb 28, 2021 :
    Good luck with your boycott. :rolleyes:

    Edit: BTW, isn't OP8T for Indian market produced in India??
     
    Last edited: Feb 28, 2021

    #9
  10. Tokolozi
    Most Original Avatar Feb 28, 2021

    Tokolozi , Feb 28, 2021 :
    It is, in the oppo factory in Mumbai if I'm correct.
     

    #10
    Caomhin, McJader and Bobbie63 like this.
  11. Bobbie63
    Marshmallow Feb 28, 2021

    Bobbie63 , Feb 28, 2021 :
    I already thought so, as far as I know all Indian market devices are assembled in India.
     

    #11
    Caomhin, McJader and Tokolozi like this.
  12. Tokolozi
    Most Original Avatar Feb 28, 2021

    Tokolozi , Feb 28, 2021 :
    Especially if they're from chinese companies.
     

    #12
    Caomhin, McJader and Bobbie63 like this.
  13. camohan
    Moderator Moderator Feb 28, 2021

    camohan , Feb 28, 2021 :
    Hi there, I don't think it's matter of whether someone can give you assurance or not.

    This is a community forum made of users. You came here with a issue and users are trying to suggest you the right direction. I can understand the method of explaining may not be pleasing.

    Sitting over here on internet no one can provide you solution on hardware aspect. The right thing to do is to therefore get the diagnosed by the service centre who are experts.

    Whether it will be a cleaning activity, or whether there is hardware issue can be understood only from them.

    I understand you have spent on OnePlus products and I think that's not a thing of discussion here at all. You have issue which you should get resolved in right way.

    I hope you understand wrong discussion here is not going to solve your issue.
     

    #13
  14. VIKRAM_PANCHAL
    Cupcake Feb 28, 2021

    VIKRAM_PANCHAL , via OnePlus 8T , Feb 28, 2021 :
    Noted with thanks
     

    #14
  15. VIKRAM_PANCHAL
    Cupcake Feb 28, 2021

    VIKRAM_PANCHAL , via OnePlus 8T , Feb 28, 2021 :
    Noted with thanks
     

    #15
  16. Sachinpatil143
    Cupcake Feb 28, 2021


    #16
  17. Dipjyoti Nath
    OnePlus Bug Hunter Staff Member Mar 3, 2021

    Dipjyoti Nath , Mar 3, 2021 :
    We've got in touch with you via personal conversation to give you more insights regarding this. Please check for the same.

    Regards,
    Dipjyoti
     

    #17
    McJader likes this.