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[Submitted] Ear-in buds keep disconnecting after few seconds

  1. G_Sarosh_Momin_BUWi
    Cupcake Aug 8, 2020

    G_Sarosh_Momin_BUWi , Aug 8, 2020 :
    The earpods (boat) keep disconnecting at half a minute intervals during a phone call.
    Tried the same pods on OnePlus 5T , there wasn't an issue !
    Not facing it with other in ear bluetooth earphones
    Please reply soon ,as there is no other option that bluetooth earphones
     

    #1
  2. Iwen X.
    OnePlus User Ambassador Staff Member Aug 8, 2020

    Iwen X. , Aug 8, 2020 :
    Thank you feedback. Could you let me know what's model this boat. If it's possible, could you help log for disconnect.
     

    #2
  3. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Aug 9, 2020

    Ghazala.Yasmeen , Aug 9, 2020 :
    For analyzing this better we would need more details to get this sorted out at the earliest. We have dropped you a personal message and would request you to respond the same.

    Regards,
    Ghazala
     

    #3
  4. AamerFaiz
    Cupcake Aug 9, 2020

    AamerFaiz , Aug 9, 2020 :
    This happens to me too. OnePlus Nord with the OnePlus buds. I don't know if it's a software issue or a hardware issue, the return window is closing for the Buds. Please let me know soon
     

    #4
  5. OP Bluetooth engineer
    Cupcake Aug 10, 2020

    OP Bluetooth engineer , Aug 10, 2020 :
    Hello, does the problem still exist?
     

    #5
  6. AamerFaiz
    Cupcake Aug 10, 2020

    AamerFaiz , Aug 10, 2020 :
    There was a recent update after which it worked better. But still there are certain connectivity issues.
    Best solution is to keep the buds and it's case away from wifi routers or anything that generate magnetic signals
     

    #6
  7. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Aug 12, 2020

    Ghazala.Yasmeen , Aug 12, 2020 :
    We have made a note of this and our developer team is currently working on this. We will keep you posted regarding the further updates. We appreciate your support and patience in this regard.

    Regards,
    Ghazala
     

    #7
  8. nainishv
    Donut Aug 31, 2020

    nainishv , Aug 31, 2020 :
    When i connect oneplus buds to my laptop or tv it automatically disconnects and reconnects continously after 3-4 minutes
     

    #8