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Earphone - Failing in Diagnostic in One Care App

  1. atulsaxena
    Cupcake Oct 10, 2019 at 8:35 AM

    atulsaxena , Oct 10, 2019 at 8:35 AM :
    I bought 7 on 11th Aug and based on 7T review planning to buy this new Beast. I took the Buyback program as well so tried to start the upgrade device process and as first step to diagnostic the device. The earphone was failing. The process of earphone check is it ask u to confirm if we inserted the earphone or not and once Yes clicked. It will 2 numbers which u need to key in, I did that correctly and listen correctly even then it says failed. The earphone doesn't have any issue at all and looks buggy code of One Care app which even not recognizing his own numbers and failed.

    This is causing the buyback ratio and showing lower value while calculation. I kept the phone in top notch condition so far as I really want to change this for next one.

    Reference ID: VYWFRWH0HO
    IMEI: 867254040295292
    Service Center: OnePlus ESC Pune-Seasons Mall
    Date 10th Oct 2019

    Even we tried one more thing the repair person has also 7 and when he tried the same he got similar result and that also failed. Which proved that the buggy app and phone doesn't have problem. I need to change ASAP so please help what needs to be done further. Thanks.

    Regards,

    Atul Saxena
     

    #1
  2. J1508070026278
    Froyo Oct 10, 2019 at 11:21 AM


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  3. atulsaxena
    Cupcake Oct 10, 2019 at 2:30 PM

    atulsaxena , Oct 10, 2019 at 2:30 PM :
    I just tried the downgrade option as well and on Android 9 as well it shows same. I am using Huwaei Type c earphones and as i mentioned above the service engineer used the one plus bullet on his phone and still shows faulty.
     

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  4. J1508070026278
    Froyo Oct 10, 2019 at 2:39 PM


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  5. J1508070026278
    Froyo Oct 10, 2019 at 2:40 PM


    #5
    atulsaxena likes this.
  6. atulsaxena
    Cupcake Oct 10, 2019 at 7:10 PM

    atulsaxena , via OnePlus 7 , Oct 10, 2019 at 7:10 PM :
    Thanks u gave me idea..it works so looks like OnePlus unable to recognise the earphone which is usb c type. this is weierd and problem because they already stopped shipping that connector i also got mine with 6t.

    Thanks again..one plus team u have some work here..
     

    #6
    J1508070026278 likes this.
  7. J1508070026278
    Froyo Oct 10, 2019 at 7:16 PM


    #7
    atulsaxena likes this.