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Earpiece speaker not working for incoming call after Android 11 update via OnePlus 7 Pro

  1. devb23
    Froyo Mar 26, 2021


    #1
    Joe U and E1617215292305 like this.
  2. J4t1np4r3kh
    OnePlus Accessory Tester Mar 26, 2021

    J4t1np4r3kh , Mar 26, 2021 :
    Can you check whether your proximity sensor is working (either via a 3rd party app or OnePlus diagnostics app)

    I've seen a few users report this as an issue
     

    #2
    drl431 likes this.
  3. drl431
    Community Hero 2020 Mar 27, 2021

    drl431 , Mar 27, 2021 :
    Try clearing the cache for the phone app, then restart the device.
     

    #3
  4. devb23
    Froyo Mar 27, 2021

    devb23 , via OnePlus 7 Pro , Mar 27, 2021 :
    I have already clearing cache for phone app, I have cleared data as well. Still the issue is there..it happens only when I get a call but doesn't show up if I make a call.. Proximity sensor is partially working...
     
    Last edited: Mar 27, 2021

    #4
  5. devb23
    Froyo Mar 27, 2021


    #5
  6. devb23
    Froyo Mar 27, 2021

    devb23 , via OnePlus 7 Pro , Mar 27, 2021 :
    do you know any fix for that
     

    #6
  7. devb23
    Froyo Apr 10, 2021


    #7
  8. Artemus.
    Community Hero 2020 Apr 10, 2021

    Artemus. , Apr 10, 2021 :
    Well, considering they canceled the OTA, I'd say yes?
     

    #8
  9. devb23
    Froyo Apr 11, 2021


    #9
    Artemus. likes this.
  10. devb23
    Froyo Apr 19, 2021

    devb23 , via OnePlus 7 Pro , Apr 19, 2021 :
    Looks like latest update is still buggy...my proximity sensor is still not working fine, all calls going directly to speakerphone instead of earpiece speaker grill
     

    #10
    Joe U likes this.
  11. alesaso
    Cupcake Apr 21, 2021

    alesaso , Apr 21, 2021 :
    Anyone else facing this issue after Oxygen OS 11 update? It's really annoying... Would hate to go back to Oxygen OS 10 but I can't find a way around this one.
     

    #11
    Joe U likes this.
  12. Selgren
    Cupcake Apr 21, 2021

    Selgren , Apr 21, 2021 :
    I received the Oxygen OS 11 update OTA and I have this issue. How did you guys think it was OK to release with this bug, it makes it impossible to make a private phone call and the person on the other line picks up feedback.
     

    #12
  13. Gmorgan
    Cupcake Apr 21, 2021

    Gmorgan , Apr 21, 2021 :
    I'm also having this issue. Definitely looking to rollback my phone cause not an okay bug.
     

    #13
  14. danieldasilva
    Donut Apr 23, 2021

    danieldasilva , Apr 23, 2021 :
    I also had the same issue. Both with the original 11 release and 11.0.0.2. Clearing cache, resetting the whole phone did not help. I rolled it back to 10.3.8 as I per instructions here https://forums.oneplus.com/threads/incoming-calls-problem-after-oos-11-update.1419164/#post-23083131 and now the issue is gone. Please note that if you do rollback, this will wipe all data from your phone so back up your data before attempting to do so.

    I'm not upgrading to 11 until they provide another hotfix. My phone is model GM1917, by the way. I'm not sure if this issue affects all versions of the 7 pro.
     

    #14

  15. #15
  16. variable25
    Donut Apr 23, 2021

    variable25 , Apr 23, 2021 :
    It's the same problem with either Google phone or the installed default one.
     

    #16

  17. #17
  18. variable25
    Donut Apr 23, 2021

    variable25 , Apr 23, 2021 :
    No, not much is running on the phone since it was wiped recently.

    The only thing that might be different for some is I have Samsung Galaxy Watch. I did remove it's phone call permission but the problem persists.
     

    #18
  19. danieldasilva
    Donut Apr 23, 2021

    danieldasilva , Apr 23, 2021 :
    This issue does not seem to be caused by any third party software. During my attempts to fix the issue while on OS 11.0.0.2, one of the steps was to do a factory reset (erase all data). After the reset, the first thing I did before installing anything was to test for the issue and it was still present. I'm fairly certain this is an issue in Oxygen 11 itself. I'm not sure if this affects all 7 Pro users, but I have seen several complaints regarding this exact same issue for 7 pro users on Oxygen 11.
     

    #19
    Insane_Butcher likes this.
  20. Insane_Butcher , via OnePlus 7 Pro Nebula Blue , Apr 23, 2021 :
    I don't have such issue. Below is the build name and model.
    1619187007541.jpg
     

    #20
    danieldasilva likes this.