Sound Earspeaker always makes noise

  1. O1556728330711
    Donut May 28, 2019

    O1556728330711 , May 28, 2019 :
    It does not depend on the volume. At least in my case. Anyway, for the people using the maximum volume, turning the volume down is not a solution. Solution has to come from Oneplus after their analyze on software/hardware. I believe this happened for their earlier models and was solved with software upgrade.

  2. Hedius
    Froyo May 31, 2019

    Hedius , May 31, 2019 :
    Same for me.
    I permanently here a voice from both speakers + coil whining.

  3. Hedius
    Froyo May 31, 2019

    Hedius , May 31, 2019 :
    No it is not coil whining. It is the proximity sensor on my phone. :eek:

  4. destroyernr1
    Eclair Jun 1, 2019

  5. Ytim
    Cupcake Jun 7, 2019

    Ytim , Jun 7, 2019 :
    I have such a problem too. Update to version 9.5.7 did not solve this problem.

  6. O1556728330711
    Donut Jun 7, 2019

    O1556728330711 , Jun 7, 2019 :
    For me neither. And indeed that sound can be heard even if there is no voice call ongoing. This is such a disturbing issue that needs to be solved asap. Unfortunately I did not received any update on this from Oneplus even if I provided logs for it.

    destroyernr1 likes this.
  7. destroyernr1
    Eclair Jun 7, 2019

    destroyernr1 , Jun 7, 2019 :
    I wonder if somebody from Oneplus will react to this problem... I think the problem is pretty big!

    O1556728330711 likes this.
  8. binyster
    Cupcake Jun 8, 2019

    binyster , Jun 8, 2019 :
    I contacted the OP support. They offered a replacement. I sent mine to them on 29 May and they received it on 30 May morning. Their "inspection" took nearly a whole week but in the end they sent me a replacement phone. Hopefully I will receive it on 11 June. I will post whether I can hear the same noise during calls and standby.

    O1556728330711 likes this.
  9. TimtiPRO.de
    Cupcake Jun 8, 2019

    TimtiPRO.de , Jun 8, 2019 :
    I've got the same problem, when my OP7Pro is in standby (screen off) I hear a disturbing coil sound while holding it, like I phone someone... then i double tap to turn screen on the sound is gone and everything is fine.
    But when I now phone with someone, there is another disturbing background sound, this is inaceptable! Oneplus, please help us to fix that.

    Like, if you expierence the same problem...

  10. destroyernr1
    Eclair Jun 10, 2019

    O1556728330711 likes this.
  11. G_textta_TcdC
    Cupcake Jun 13, 2019

    G_textta_TcdC , Jun 13, 2019 :
    What did they say

  12. destroyernr1
    Eclair Jun 13, 2019

  13. G_textta_TcdC
    Cupcake Jun 13, 2019

    G_textta_TcdC , Jun 13, 2019 :
    how is the new one

  14. binyster
    Cupcake Jun 14, 2019

    binyster , Jun 14, 2019 :
    Bad news. I can still hear it with latest OS (9.5.7.) installed . Both during phone calls and in standby mode as well. I will test how much does it disturb me (especially during calls) then probably I am going to send it back before the 15 days return guarantee expires. Luckily it was restarted when they sent me the new phone. Btw. any other phone suggestions?!

  15. G_textta_TcdC
    Cupcake Jun 14, 2019

    G_textta_TcdC , Jun 14, 2019 :
    I think its normal with the sound. first i was annoyd. but now i dont care about it because it may be a spftwar byg but if its not i will send it by garanty.

  16. X1542733448240
    Donut Jun 14, 2019

    X1542733448240 , Jun 14, 2019 :
    Make sure you take pictures of the phone before sending it in. I sent my day old OnePlus 7 Pro back for this same problem with the ear piece and my RMA was denied because the Acer service center said the device had a small scratch somewhere on it.

  17. PiPoLiNiO
    Cupcake Jun 15, 2019

    destroyernr1 likes this.
  18. 3XM76
    Froyo Jun 15, 2019

    3XM76 , Jun 15, 2019 :
    Same issue here. A high pitched whirring sound coming from the speaker at weird times even when no sound is being played. Audible when you hold the speaker to your ear. Seems to be always audible when on a call. Feels cheap :/

    destroyernr1 and O1556728330711 like this.
  19. destroyernr1
    Eclair Jun 18, 2019

  20. destroyernr1
    Eclair Jun 18, 2019

    destroyernr1 , Jun 18, 2019 :
    You have got to be shitting me o_O