florincostescu, Aug 18, 2017 : #David S. You don't have to spend resources on an OPEN EARS (...?) event to instruct your CS guys to: -Ask additional relevant info for customers complaints -Try to really decide if it's a customer abuse or it's a real manufacturing problem. They usually adopt really quick the first option (guess somebody learned them it's more economical effective...) -Try to redirect the real manufacturing problem to the appropriate department/production line of oneplus. In order to isolate the root cause and eliminate it in the next batch. Otherwise some customers will think you have no future as a growing company.