59

[EU] Open Ears Forum - Help us Improve our Customer Support

  1. florincostescu Ice Cream Sandwich Aug 18, 2017

    florincostescu, Aug 18, 2017 :
    #David S.

    You don't have to spend resources on an OPEN EARS (...?) event to instruct your CS guys to:

    -Ask additional relevant info for customers complaints

    -Try to really decide if it's a customer abuse or it's a real manufacturing problem. They usually adopt really quick the first option (guess somebody learned them it's more economical effective...)

    -Try to redirect the real manufacturing problem to the appropriate department/production line of oneplus. In order to isolate the root cause and eliminate it in the next batch.

    Otherwise some customers will think you have no future as a growing company.
     

    #21
  2. Waterdroid Lollipop Community Expert Aug 18, 2017


    #22
  3. SnapDragon01 Ice Cream Sandwich Aug 18, 2017


    #23
  4. F_Enes_Said_Sezer_Ulci Donut Aug 19, 2017


    #24
    yanniehomogeniser and waxsta like this.
  5. macowens Cupcake Aug 19, 2017

    macowens, Aug 19, 2017 :
    Hi, I live in Northern Ireland which is not GB and it is not Ireland - but I see no other options!!!!!!!!!!
     

    #25
  6. F_Pandiyan_Srinivasan_PP Cupcake Aug 19, 2017


    #26
  7. Sargos Froyo Aug 19, 2017

    Sargos, Aug 19, 2017 :
    Almost a month and still no solution for the Bluetooth drops for sure it wil be last OP after 3/3T and now 5 with this poor service I'm not gonna buy or recommend oneplus to anyone i now.
     

    #27
    sshundal2006 likes this.
  8. Kishan_k Gingerbread Aug 19, 2017

    Kishan_k, Aug 19, 2017 :
    I have a question why non of the one plus devices have Google protect yet because my brother has Redmi note 3 and which is one and half year old even he got Google play protect but non of the one plus device not even one plus 5 .
     

    #28
  9. ModLife Ice Cream Sandwich Aug 19, 2017

    Last edited: Aug 19, 2017

    #29
  10. F_Jorden_Grewal_QmtA Ice Cream Sandwich Aug 20, 2017


    #30
  11. yanniehomogeniser Gingerbread Aug 20, 2017

  12. Bowmanspeer Cupcake Aug 20, 2017

    Bowmanspeer, Aug 20, 2017 :
    Hopefully this doesn't only mean better customer service. Naturally, we want better devices too. Find a way to get in Ingress protection, stereo speakers. Not just put in the the best SOC and more RAM. Push the envelope.
     

    #32
  13. snowcat98 Eclair Aug 21, 2017

    snowcat98, Aug 21, 2017 :
    This is going to be a really good opportunity for me to meet the OnePlus management and other OnePlus guys IRL. Nevertheless, I'm unable to find England in the list of countries to choose. Am I missing something? I probably don't need to apply for that, since I live in the UK already? TIA! Screenshot_20170821-144645.jpg
     
    Last edited: Aug 21, 2017

    #33
  14. microcargill Froyo Aug 22, 2017

    microcargill, Aug 22, 2017 :
    Good quality hardware but don't be like Samsung. Security Updates should be a must for all your phones, you guys only have 6 with 3 different variants each. And try your best to give Android Updates, the OP 2 and X update delay was a disaster and people would lose trust.
     

    #34
    bart877ie likes this.
  15. mgrng22009 Cupcake Aug 22, 2017

    mgrng22009, Aug 22, 2017 :
    Please give the option to remove the app drawer and put all apps on the home screen. Really happy with my OP5 other than that.
     

    #35
  16. skarpinis Gingerbread Aug 22, 2017

    skarpinis, Aug 22, 2017 :
    Long way for good customer service sorry but very poor only paypal claim can help
     

    #36
  17. SimonRam Lollipop Aug 22, 2017

    SimonRam, Aug 22, 2017 :
    The United Kingdom of Great Britainand Northern Ireland (to give its full name) refers to the political union between England, Wales, Scotland andNorthern Ireland. ... From 1801 to 1922 the UK also included all ofIreland. The Channel Islands and Isle of Man are not part of the UK, but are Crown Dependencies.
     

    #37
  18. 1plus_batman Gingerbread Aug 22, 2017


    #38
  19. malidan Marshmallow Aug 22, 2017

    malidan, Aug 22, 2017 :
    This is a bewildering statement.
    So you want second rate hardware then, who has a better hardware profile than Samsung?
     

    #39
  20. microcargill Froyo Aug 23, 2017

    microcargill, Aug 23, 2017 :
    I meant with software, they do make pretty good hardware that's comparable to Samsung but they don't include stuff that might spike up the price. Anyway I meant with updating the Android version.
     

    #40