Europe Warehouse Status

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  1. David S.
    OnePlus Europe Staff Member Jun 14, 2014

    David S. , Jun 14, 2014 :
    Some European customers have raised their concerns regarding the shipment of their devices.

    We'd like to give you an update on the current status of their shipments. One batch arriving to the European Union cleared customs and entered our warehouses yesterday and the second batch will be ready to ship out on Tuesday.

    Devices ordered last week and this week will be dispatched Monday and Tuesday by purchase order.

    As you might have realized, some users have already received their devices, this is because customs clearance takes less time in the US. For customers in the United States and Canada their phones are being shipped on a daily basis.

    We are actively trying to improve our communications with all of you and promise to be better moving forward. We have already hired quite a few new people and will continue to add even more members to our team giving us the man power to stay better connected with our fans. Thanks for your patience - the Ones are on their way!

    EDIT: June 17

    The second batch is taking longer than we expected to clear customs in Germany. As soon as it's released we will update the thread. Sorry for the delays.

    EDIT 2: June 18

    Last edited: Jun 18, 2014

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  2. mtywe
    Jelly Bean Jun 14, 2014

    mtywe , Jun 14, 2014 :
    yay! Finally the EU forum members will stop making complain threads. LOL

    Glad to see yet another update that shows good progress for OnePlus!

    es82mod, Basik, donderino and 28 others like this.
  3. ojoscho
    Gingerbread Jun 14, 2014

    Last edited: Jun 14, 2014

  4. don-doe
    KitKat Jun 14, 2014

    don-doe , Jun 14, 2014 :
    Thanks for the update

    Who says that we are patient? :p scnr

  5. J0han
    KitKat Jun 14, 2014

    J0han , Jun 14, 2014 :
    Yippi! I'm one happy European with presumably less than one week's time left of staying patient. I believe this will be the hardest part :D
    Last edited: Jun 14, 2014

  6. alvaritodph
    Ice Cream Sandwich Jun 14, 2014

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  7. MrAndroid
    Ice Cream Sandwich Jun 14, 2014

  8. tobban
    Honeycomb Jun 14, 2014

    sg123iscool and portree2k like this.
  9. saminpgh
    KitKat Jun 14, 2014

    saminpgh , Jun 14, 2014 :
    Good, this is all that is required. Good concrete details. It will help out with the folks in that area who are waiting. I hope this is a good sign going forward.

    StessT, lucasm, lunch and 7 others like this.
  10. Garzla
    Community Veteran Jun 14, 2014

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  11. crazyo007
    Gingerbread Jun 14, 2014

    portree2k likes this.
  12. alealvag
    Ice Cream Sandwich Jun 14, 2014

    portree2k likes this.
  13. jpswer
    Jelly Bean Jun 14, 2014

    jpswer , Jun 14, 2014 :
    Thanks @David S.

    Glad to read that you are aware that there wasn't really enough communication especially when in the email mentioning the delay OnePlus said everyone would be kept up to date when in reality we had to cobble together bits of information on the forums people were getting via emailing support.

    Anyway it's only a small delay and hopefully I'll get my phone before the end of next week (fingers crossed) ;)

    Thanks to @Emmanuel and support teams for putting up with us impatient phone geeks ;)
    Last edited: Jun 14, 2014

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  14. ivsu
    Honeycomb Jun 14, 2014

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  15. amjad_2020
    Ice Cream Sandwich Jun 14, 2014

  16. Nisarg M
    Jelly Bean Jun 14, 2014

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  17. ced1903
    Ice Cream Sandwich Jun 14, 2014

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  18. Adam Krisko
    NA Community Consultant Staff Member Jun 14, 2014

    jpswer and Chinda like this.
  19. mr3army
    Ice Cream Sandwich Jun 14, 2014

  20. aidan meaney
    Honeycomb Jun 14, 2014