0
Extremely dissatisfied experience with return or exchange policy via OnePlus 6T

  1. G_tanya_Varma_ynVj
    Cupcake Mar 3, 2021

    G_tanya_Varma_ynVj , via OnePlus 6T , Mar 3, 2021 :
    Hi,

    I bought these OnePlus ear buds and they don't fit my ears. They are falling and spilling continuously

    I am trying to raise a request to exchange them with another product and not even telling to return it.

    But there is no policy as such; for me this is a hardware issue

    This is unsatisfactory and OnePlus is forcing a customer to keep a product which he/she is not satisfied with

    Multiple companies have exchange and return policy
     

    #1
  2. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Mar 3, 2021

    Ghazala.Yasmeen , Mar 3, 2021 :
    We understand your concern and have responded via personal conversation, please check for the same and reply.

    Regards,
    Ghazala
     

    #2
  3. G_tanya_Varma_ynVj
    Cupcake Mar 3, 2021

    G_tanya_Varma_ynVj , via OnePlus 6T , Mar 3, 2021 :
    Hi, not able to see anything in the personal conversation
     

    #3
  4. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Mar 3, 2021

    Ghazala.Yasmeen , Mar 3, 2021 :
    We would request you to log into Community through web browser like Chrome and there you can check the message received.

    Regards,
    Ghazala
     

    #4