[FAQ] All about OxygenOS – April 2020

  1. Gary C.
    OxygenOS Product Lead Staff Member Apr 10, 2020

    Gary C. , Apr 10, 2020 :
    faq copy.png

    Hey everyone,

    Since day one, we've been actively listening to suggestions and opinions of the users. Please rest assured that we take your feedback seriously. To keep the communication with you up to date, we've prepared a new monthly FAQ focusing on OxygenOS. Let's get into it!


    Q: How do I hide Quick Settings while locking the phone?
    A: You can hide it through Settings - Security & lock screen - Screen lock (gear icon) - Disable Quick Settings panel on the lock screen.

    Q: The apps displayed in Multi-task are not enough.
    A: We have already prepared an optimized version of Multi-task to switch apps more quickly and easily. Currently, it is still in the debugging stage and we expect it to be available shortly.

    Q: Why is the bottom bar of the Input Method elevated, and why have more keys been added?
    A: This is to reduce the chances of mis-touches during input by adjusting the bottom of the bar to address feedback that we’ve received from users. Moreover, we have added shortcut keys for keyboard withdrawal and method switch, which will make it easier for users. We have also adjusted the places of shortcut keys to decrease mis-touches. You can try it out in the latest OBT (Open Beta Test) version for the OnePlus 7 and 7T series.

    Q: Even after turning down the volume to the lowest level, it's still too loud.
    A: We’ve adjusted this in the current CBT (Closed Beta Test).

    Q: While using quick reply in landscape, the third-party floating keyboard blocks the input bracket.
    A: Some third-party input apps may not be compatible for our quick reply in landscape yet. Please send us the name of the input apps/methods that have the compatibility issues via our Community. We will try our best to enable compatibility with the third-party apps. You can also send feedback to the input method app itself. We will try our best to push the adaption with the third-party team.

    Q: There is a white screen for the app in the Multi-task list.
    A: This issue has already been fixed in the V 4.3.5 OnePlus Launcher, please go to the Play Store to download the latest version.

    Q: I don't see any names under the app icon on Launcher.
    A: The issue has already been fixed in the latest V 4.3.5, please go to the Play store to download the newest OnePlus Launcher.

    Q: While playing a video in the gallery, it skips to the 3rd second in the beginning.
    A: The issue has already been resolved for the 5th stable version of the OnePlus 7 and 7T series.

    Kindly check out the answers above. If you have any questions and suggestions about OxygenOS, please feel free to share your feedback in this post or via the Community's Feedback option. We are always in relentless pursuit of better products!

    Never Settle.

    Past FAQ:
    [FAQ] All about OxygenOS – March, 2020

  2. Maximus Decimus Meridius
    Marshmallow Apr 10, 2020

    Maximus Decimus Meridius , Apr 10, 2020 :
    Thanks Gary. Will this also be implemented in upcoming updates too? :) . Asking for a friend.

  3. dswapnil
    Honeycomb Apr 10, 2020

    Nazeebnezi and sia_0 like this.
  4. H1570774538843
    Donut Apr 10, 2020

  5. Batman360
    Oneplus Co-Creator Award 2021, Accessory Tester Writers' Club Apr 10, 2020

  6. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Apr 10, 2020

    Helder_DAlmeida and Batman360 like this.

  7. #7
  8. MadyKarthi
    Honeycomb Apr 10, 2020


  9. #9
  10. Moin2200
    KitKat Apr 10, 2020

    Moin2200 , Apr 10, 2020 :
    Thanks for the update! Gary.

    can’t wait to see what OOS will feature with the 8

    Mike_Jiang and Mahesh Bishnoi like this.
  11. mamafinch
    Donut Apr 10, 2020

    mamafinch , Apr 10, 2020 :
    I am new to OnePlus family and so excited. Took me a long time to finally cross over but I'll super excited

  12. the_o2
    OnePlus 9 Series Expert Community Expert Apr 10, 2020

    the_o2 , Apr 10, 2020 :
    Thanks for the thread :)

    Love to see if it comes for OnePlus 5/T with Android 10 update :)

  13. the_o2
    OnePlus 9 Series Expert Community Expert Apr 10, 2020

    Helder_DAlmeida likes this.
  14. XRaptor29
    Gingerbread Apr 10, 2020

    XRaptor29 , via OnePlus 7 Pro , Apr 10, 2020 :
    Thanks for the update!

    Any idea when we can expect third party launchers to be fixed? When going back to the home screen there is a lag where the wallpaper shows with no launcher and then the launcher pops up. It only affects Gesture Navigation ( Left and Right), and the stock launcher doesn't do it at all.

  15. V1581991919425
    Cupcake Apr 10, 2020

  16. wet.raw
    Cupcake Apr 10, 2020

    wet.raw , via OnePlus 7 Pro , Apr 10, 2020 :
    Hello, i have issues with my One Plus Wireless Bullets 2 that microphone doesn't work in a calls. My official retailer in Israel told that it is a problem with Oxygen OS and i have to wait for update.. Does it true!?

    SWAPPYONE likes this.

  17. #17
    H1561035594205 and 0mkar_chavan like this.
  18. Vivek.desh
    Cupcake Apr 10, 2020

    Vivek.desh , Apr 10, 2020 :
    what about fixing issue of call history data...
    what about screen lock issue in ongoing call...
    what about new massage sending option to recent call history, unsaved number...

  19. mirkster
    Cupcake Apr 10, 2020

    mirkster , Apr 10, 2020 :
    I had the same issue until I realised I was pushing too hard on the screen which distorted my print. Once I learnt to touch the fingerprint sensor lightly it started working fine. It might work for you?

  20. dswapnil
    Honeycomb Apr 10, 2020

    dswapnil , via OnePlus 7 , Apr 10, 2020 :
    please take a back up and clear entire data and Setup your phone again
    it should solve the problem since I faced the same problem once.

    F1577551978175 and Dresa91 like this.