[FAQ] All about OxygenOS – Aug 2020

  1. Gary C.
    OxygenOS Product Lead Staff Member Aug 21, 2020

    Gary C. , Aug 21, 2020 :
    faq copy.png

    Hey everyone,

    We are here once again to share the monthly OxygenOS FAQs. Here, we sort out and answer the most frequently asked questions regarding our operating system, to give you all the info you need.

    Latest FAQs are as follows, please read on.

    Q: Can I have floating window in Game Mode?
    A: This function will be available on OnePlus 6 and later models. The floating window will be accessed through the gaming tools box. In gaming tools box, you can not only get WhatsApp & Instagram floating windows, but also switch on mis-touch prevention, screen recorder, notification and Fnatic Mode. OnePlus 7 / 7 Pro / 7T / 7T Pro users can try this function in the next OBT version.

    Q: The "Identify location information" feature in emergency call is temporarily unavailable.
    A: We have fixed this problem in the recent updates, OnePlus 6/6T and 7/7T series users can update their device to access this feature. We will be releasing updates for OnePlus 5/5T and 8 series as well, this issue will be resolved in the upcoming stable versions. After updating your device, to enable the "Identify location information" feature, please browse to Phone —More options in the upper right corner — Settings — ASSISTANT — Identify location information.

    Q: On my OnePlus 8 / 8 Pro, there’s an overlap of character on Ambient display.
    A: This issue is now fixed and added to the latest MP version. We are gradually releasing this version. Please stay tuned.

    Q: In OnePlus 7 / 7 Pro / 7T / 7T Pro OBT, I’ve set the app notification as silent, why is the silent app icon still showing up in status bar?
    A: To adapt to Google’s latest guideline, the silent apps icon appears in status bar while receiving notifications. We will keep listening to your feedback and optimizing the using experience.

    Q: There are some overlaps in my extended screenshot.
    A: We're gradually improving this. In the latest OBT version of OnePlus 7 / 7 Pro / 7T / 7T Pro, the experience of extended screenshot is optimized. The optimization is still in progress, we will keep listening to your feedback!

    Q: In OnePlus 7 / 7T OBT, Documents downloaded from some apps are not displayed in File Manager.
    A: The bug is now fixed. Please pay attention to the version updates.

    Q: Why sometimes there’s no respond when I swipe inward from the edge to go back?
    A: To prevent mis-touch, we narrowed the area for “swipe inward from the edge to go back” in editing scenario. Though leaving this scenario, the mis-touch prevention is still working. This issue will be fixed in next version, please pay attention to the version update.

    Q: Apps are sheltered in my drawer with some display issue.
    A: The bug is now fixed. Please update to the latest version.

    Q: How to choose grids of Home Screen layout?
    A: Press and hold Home Screen > Home Settings > Home Screen layout. OnePlus Launcher support more choices of icons grids: 3*5,3*6,4*5,4*6,5*5,5*6. To enable this, please go to Google Play Store and update OnePlus Launcher to V4.6.6.

    Q: Where can I find more support information about using OnePlus?
    A: We newly added user assistance feature to help you guys quickly master your phones.Check out and find more tips of how to make the most of your phones! Route: Settings > OnePlus Tips & Support. (PS: OnePlus 7 and later models have this feature available.)

    We hope you found the answers above helpful. If not, please feel free to share your doubts in this post or via the Community app. We will answer your questions regularly.

    Never Settle.

    Past FAQ:
    [FAQ] All about OxygenOS – Jul, 2020
    [FAQ] All about OxygenOS – Jun, 2020
    [FAQ] All about OxygenOS – May, 2020
    [FAQ] All about OxygenOS – April, 2020
    [FAQ] All about OxygenOS – March, 2020

  2. Sanky8990
    Froyo Aug 21, 2020

  3. Niklasg85
    Honeycomb Aug 21, 2020

  4. SRD.
    Lollipop Aug 21, 2020

  5. the_reckoner
    Ice Cream Sandwich Aug 21, 2020

  6. DeFQoN_1_469
    Honeycomb Aug 21, 2020

    DeFQoN_1_469 , via OnePlus 8 Pro , Aug 21, 2020 :
    Will there be an update for the oneplus 8 pro display because of the greenish haze in it when displaying is in low brightness or low light conditions and when displaying fark colors?

  7. Jaikanakaraj
    Cupcake Aug 21, 2020

    Donut Aug 21, 2020

  9. L1534145484525
    Cupcake Aug 21, 2020

    Loverk98 likes this.
  10. rs1314
    Eclair Aug 21, 2020

  11. tanveer_
    Eclair Aug 21, 2020

  12. Batman360
    OnePlus Accessory Tester Aug 21, 2020

    Batman360 , Aug 21, 2020 :
    @Gary C. thanks for the FAQ, just one small request, could you guys by any chance push a minor buds support update on the beta update for op7 pro? 🙈🙈

  13. rahul_karwa
    Froyo Aug 21, 2020

  14. Deepak_koslia
    Honeycomb Aug 21, 2020

  15. HarshKK14
    Honeycomb Aug 21, 2020

    HarshKK14 , Aug 21, 2020 :
    Great. The launcher update isn't showing on all 4 OnePlus devices[e]1f613[/e] I have. I have noticed that launcher updates aren't pushed to many frequently

  16. paulomodesto
    Jelly Bean Aug 21, 2020

    paulomodesto , via OnePlus 5T , Aug 21, 2020 :
    What about OnePlus 5/5T update?
    We are running a tree month old buggy OxygenOS10 release with broken features like camera EIS, and a very old Google Security patch from April, and OnePlus just ignore us!
    Last edited: Aug 22, 2020

  17. razzor228
    OnePlus Accessory Tester Aug 21, 2020


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  19. R1595670102088
    Cupcake Aug 21, 2020

    X1592759870816 and realkevvvv like this.
  20. samardash
    Honeycomb Aug 21, 2020

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