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Hey everyone,
As always, we’re open to suggestions and all kinds of voice from users.Please be assured that we take your feedback seriously. To keep communication with the users flowing, we've prepared a monthly FAQ, focused on OxygenOS. Let’s check it out!
[Q&A]
Q: When will be Android 10 available for OnePlus 5/5T?
A: We have completed most of the Android 10 updates for both the OnePlus 6 and 7 series. Users can expect Android 10 for OnePlus 5/5T series in 2020 Q2.
Q: Why doesn't a specific game support the 90 Hz refresh rate?
A: We are in continuous talks with game companies on 90Hz gaming support. We will make every effort to support more high frame rate games and keep all of you informed on further developments.
Q: Why is Gaming Mode killing some background apps?
A: To ensure the optimal gaming experience, the phone will partially clear background apps when the Gaming Mode is turned on. Because we strive to deliver a fast and smooth experience, we will continue to conduct special optimizations for the cleaning process, prioritizing the normal operation of key apps while avoiding disrupting users’ overall experience.
Q: When will the issue of “killing background apps” be fixed?
A: We have optimized and made several improvements to better manage background apps. Optimized RAM management has been completed and we are in the process of conducting small-scale testing. We look forward to releasing this as soon as it meets our standards.
Q: WhatsApp is force closing and showing blank images when trying to share them. When will this be fixed?
A: We started working on this issue as soon as we received the feedback from our users. We aim to release an update in late March.
Q: When will the "adaptive brightness" feature improve?
A: We’ve received a lot of feedback on this, so we set up a dedicated team to improve automatic backlight adjustment, responsiveness, smoothness, and stability. The first stage of our smart backlight optimization solution has already been pushed to OnePlus 7 and 7T series models. In the meantime, we will continue to collect user feedback and develop solutions to further improve the user experience.
Q: About Bottom Bar Immersion Feature.
A: To provide a better, more immersive experience for OnePlus users, we added a lot of adaptive functions for the bottom bar. We will keep working hard to provide better adaptation and a smoother experience.
Q: When will the smart gallery be available?
A: The smart gallery is now available as beta version on Google. The official version will be released soon.
Q: Why did the photos in Gallery disappear after the recent upgrade?
A: Rest assured that all the pictures in your Gallery are still safe and sound on your device. The system update to Android 10 caused some compatibility issues for a limited number of users. You can fix this by updating the Gallery to the latest version on Play Store. Normally, it will take one or two hours to recover the pictures, but may take longer if there are many images to be recovered.
Kindly check out the answers above. If you have any questions and suggestions about OxygenOS, please feel free to get back to us by sharing your feedback in this post or via Community app's Feedback option. We are always in relentless pursuit of better products!
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