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FAQ and Ultimate Guide for the OnePlus TV U1S

  1. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2021

    Venky61 , Jun 14, 2021 :
    Thanks Guys.. Glad you all find the info helpful :)
     

    #21
  2. kushal__12
    Ice Cream Sandwich Jun 14, 2021


    #22
  3. Moka69
    Ice Cream Sandwich Jun 14, 2021


    #23
    Venky61 and Yash Pratap Singh. like this.
  4. RehanRey
    Donut Jun 14, 2021

    RehanRey , via OnePlus 7T , Jun 14, 2021 :
    Just installed the oneplus TV U1S 55 inch, and I want to report a problem. Whenever I start Netflix the TV hangs and then Netflix gets shut down. I tried updating Netflix still the same problem. This happens only when I start Netflix
     

    #24
    Zishan_Shaikh and Bouncer71 like this.
  5. Yash Pratap Singh.
    Lollipop Jun 14, 2021

    Yash Pratap Singh. , Jun 14, 2021 :
    Clear data of Netflix and try again....my OnePlus Q1 also sometimes faces this issue - but it gets fixed after a restart or by clearing the data.
     

    #25
    Baburanjt, Bouncer71 and Venky61 like this.
  6. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2021

    Venky61 , Jun 14, 2021 :
    Hey..
    Do check if there's any system update pending.... Generally New TVs have factory version software and it needs to be updated.
    If it still doesn't help, try doing a factory reset of the TV. Let me know how it fares.

    Thanks guys :)
     

    #26
    Bouncer71 and Yash Pratap Singh. like this.
  7. RehanRey
    Donut Jun 14, 2021

    RehanRey , via OnePlus 7T , Jun 14, 2021 :
    Already tried. Also tried resetting Netflix. Still the same problem.
     

    #27
    Bouncer71 likes this.
  8. Yash Pratap Singh.
    Lollipop Jun 14, 2021

    Yash Pratap Singh. , Jun 14, 2021 :
    On the OnePlus connect app - clear background apps and try again.
     

    #28
    Bouncer71 likes this.
  9. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2021

    Venky61 , Jun 14, 2021 :
    Tried this 👇 ?
     

    #29
    Bouncer71 and Yash Pratap Singh. like this.
  10. RehanRey
    Donut Jun 14, 2021


    #30
    Bouncer71 likes this.
  11. Yash Pratap Singh.
    Lollipop Jun 14, 2021

    Yash Pratap Singh. , Jun 14, 2021 :
    Haven't seen anyone else telling about this issue yet...so maybe its not a bug.
    On the first day - my Q1 also lagged a lot, but it was fixed after I updated it on the same day.
     

    #31
    Bouncer71 likes this.
  12. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2021

    Venky61 , Jun 14, 2021 :
    Ok... Will try to escalate to the team and see if they can provide any solution. Do share the system version on your TV.
     

    #32
  13. RehanRey
    Donut Jun 14, 2021

    RehanRey , via OnePlus 7T , Jun 14, 2021 :
    It's upto date
    1623684513350.jpg
     

    #33
    Venky61 likes this.
  14. RehanRey
    Donut Jun 14, 2021

    RehanRey , via OnePlus 7T , Jun 14, 2021 :
    Clear image for your reference
    1623684617208.jpg
     

    #34
    Venky61 likes this.
  15. Bunny1709
    Gingerbread Jun 14, 2021


    #35
    Venky61 likes this.
  16. Zishan_Shaikh
    Cupcake Jun 14, 2021

    Zishan_Shaikh , via OnePlus 6 , Jun 14, 2021 :
    I am also facing the same issue on U1S.
     

    #36
  17. Dhr888
    Honeycomb Jun 14, 2021


    #37
    Venky61 likes this.
  18. RehanRey
    Donut Jun 14, 2021

    RehanRey , via OnePlus 7T , Jun 14, 2021 :
    Here's a query. How do I change aspect ratio of the movie on Amazon prime or Netflix in one plus TV? I am trying to search for full screen mode can't find any.
     

    #38
  19. Venky61
    OnePlus TV Expert Community Expert Jun 14, 2021

    Venky61 , Jun 14, 2021 :
    Hi... You cannot do that on most of the Android TVs as OTT apps do not support apsect ratio change. Aspect ratio change is only supported on HDMI Inputs on other OnePlus TVs too.

    Will check with the team.

    Glad you find it useful.
     

    #39
    shsusd and Yash Pratap Singh. like this.
  20. G1581711659439
    Cupcake Jun 14, 2021


    #40
    Venky61 likes this.