11
FAQ for Trade in to Trade up (OnePlus 7 Pro, USA edition)

  1. Ruby G. NA Community Manager Staff Member May 10, 2019

    Ruby G., May 10, 2019 :
    trade_in_EDM.png

    Hi friends,

    We've been getting a lot of questions about the trade-in program for the OnePlus 7 Pro in the US. You'll be able to start the trade-in process starting on Tuesday, May 14. In the meantime, everything you need to know about the program for is on this beautiful webpage. Please note that currently this program only applies for unlocked devices that you purchase from the OnePlus US store.

    If you're planning to pickup a T-Mobile variant at one of our popup events next week, stay tuned for news from T-Mobile on offers from their side. I will be sure to update this thread if T-Mobile makes any announcements.

    After reading through the official webpage, feel free to ask me any questions that were not covered in the website. I will pin the questions that I am able to answer!
     

    #1
  2. methanems Cupcake May 10, 2019

    methanems, May 10, 2019 :
    Guess I'll be first. I don't own any backup phones, but I'm interested in trading in a One Plus 5. I see that it takes 2-3 weeks to complete a trade and then I assume I will order the new phone, which could take another week to receive. So that means that I will not have a phone in my possession for 4 weeks? Or if I order the new phone first and then trade in my old one, I could get a credit back against the new one?
     

    #2
    MakenXsoul, meatandy and retal_to like this.
  3. Predict23 Ice Cream Sandwich May 10, 2019


    #3
    meatandy likes this.
  4. retal_to Gingerbread May 13, 2019

    retal_to, May 13, 2019 :
    No phone in the process is, indeed, weird. hope not, it's a deal breaker for me .

    Update : you can order, trade later with your order number and get a cashback instead of a voucher.
     
    Last edited: May 14, 2019

    #4
    MakenXsoul, meatandy and Ruby G. like this.
  5. liweichen6 Cupcake May 14, 2019


    #5
    meatandy likes this.
  6. R1557929176204 Cupcake May 15, 2019

    R1557929176204, May 15, 2019 :
    Can I buy an unlocked phone at a pop-up, and then trade-in my old phone for cashback the same way as with an online order?
     

    #6
    meatandy likes this.
  7. G_manrique_ramirez_wdwo Gingerbread May 15, 2019

    G_manrique_ramirez_wdwo, May 15, 2019 :
    Will this be like last time where you get multiple smaller vouchers that add up to the total value when you can only use one when buying a new phone?
     

    #7
    meatandy likes this.
  8. Ruby G. NA Community Manager Staff Member May 15, 2019

    Ruby G., May 15, 2019 :
    Hey there! OnePlus has two options for the trade-in program. Sounds like the cash back option would fit your needs the best.
     

    #8
    meatandy and Kytharsis like this.
  9. Ruby G. NA Community Manager Staff Member May 15, 2019

    Ruby G., May 15, 2019 :
    Hey there,
    I am not sure the what you're referring to from last year, but for this year's trade in program, you should get the total sum from your trade-in as one voucher. :)
     

    #9
  10. Ruby G. NA Community Manager Staff Member May 15, 2019

    Ruby G., May 15, 2019 :
    Hi there! Only the New York Popup should have had a limited number of unlocked. The rest of the Popups only have T-Mobile variants, in which case the oneplus.com trade in program does not apply. Hope this helps!
     

    #10
  11. G_manrique_ramirez_wdwo Gingerbread May 15, 2019

    G_manrique_ramirez_wdwo, May 15, 2019 :
    Alright thank you for answering my question I'm so exited to get the OnePlus 7 pro
     

    #11
    meatandy and Ruby G. like this.
  12. jprostko Donut May 16, 2019 at 12:05 AM

    jprostko, May 16, 2019 at 12:05 AM :
    Two questions...

    1.) Is it possible to trade in more than one device? For instance, I have a OnePlus One, OnePlus 2, OnePlus 3T, and OnePlus 6T currently. Can I only trade in one of these devices, or potentially all of them? If it helps, I plan on doing the cashback option.
    2.) Is the phone all that must be traded in? What about original packaging and items like charging adapters?

    Thank you.
     

    #12
    meatandy likes this.
  13. rlshky Cupcake May 16, 2019 at 2:56 AM

    rlshky, May 16, 2019 at 2:56 AM :
    Looking at the details the way I read it, the timing of things is something to consider if going the cash back route. The offer ends June 30th, but your 7 Pro must be past its 15 day return period. So if it takes 7 days to receive the phone plus the 15 day period, to be safe you should probably order the phone by like the 5th of June if you want to trade in a phone and go the cash back route
     

    #13
    meatandy likes this.
  14. R1557929176204 Cupcake May 16, 2019 at 6:56 PM

    R1557929176204, May 16, 2019 at 6:56 PM :
    So to be clear, since I am in New York the unlocked version would qualify for the oneplus.com trade in program?
     

    #14
    meatandy likes this.
  15. hammer_gaidin Cupcake May 17, 2019 at 3:24 PM

    hammer_gaidin, May 17, 2019 at 3:24 PM :
    Hello,
    How long after an order is placed for the OP7Pro should I be able to trade in for the cashback option? Currently I am getting an error that I do not have an order placed, but i do.

    THanks
     

    #15
    meatandy likes this.
  16. Ruby G. NA Community Manager Staff Member May 17, 2019 at 4:16 PM

    Ruby G., May 17, 2019 at 4:16 PM :
    Yes, that is correct! If it's the unlocked global version, it applies.
     

    #16
    meatandy likes this.
  17. Ruby G. NA Community Manager Staff Member May 17, 2019 at 4:25 PM

    Ruby G., May 17, 2019 at 4:25 PM :
    Hey there,
    This information should be covered in the website process. Let me know if anything else is not clear.

    Cashback info.jpg
     

    #17
    hammer_gaidin and meatandy like this.
  18. Ruby G. NA Community Manager Staff Member May 17, 2019 at 4:28 PM

    Ruby G., May 17, 2019 at 4:28 PM :
    Hi jprostko,

    1. Since you can only use one voucher code per order, you would only be able to apply one trade in toward your OnePlus 7 Pro purchase.

    2. Packaging instructions are included in the web instructions as you go through it. I don't believe accessories or the original box are needed.
     

    #18
    jprostko, retal_to and meatandy like this.
  19. methanems Cupcake May 17, 2019 at 5:08 PM

    methanems, May 17, 2019 at 5:08 PM :
    Thanks Ruby, I placed the order for the phone, but when I select the cash back offer it says that there is no valid order number.
     

    #19
  20. Ruby G. NA Community Manager Staff Member May 17, 2019 at 8:54 PM


    #20
    methanems likes this.