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File manager don't files via OnePlus 8 Pro

  1. X1595426214477
    Cupcake Feb 25, 2021

    X1595426214477 , via OnePlus 8 Pro , Feb 25, 2021 :
    Either file manager or files by Google are not showing any files in it. And there is a one more file manager that is which occurs when we upload something it working but it is not convenient for me to use. And even I don't try any 3rd party app to access my data so I don't know about it. Are they working or not. and I am uploading some screenshot of file manager which are not working.
    1614257506985.jpg

    1614257507012.jpg

    1614257507035.jpg
     
    Last edited: Mar 2, 2021

    #1
  2. the_o2
    OnePlus 9 Series Expert Community Expert Feb 25, 2021

    the_o2 , Feb 25, 2021 :
    What files you looking for?
    And the folder you looking for shows the same thing for everyone....
     

    #2
    Shailender Sharma likes this.
  3. Shailender Sharma
    Marshmallow Feb 25, 2021


    #3
  4. X1595426214477
    Cupcake Mar 2, 2021

    X1595426214477 , via OnePlus 8 Pro , Mar 2, 2021 :
    No files are found. And I tried the third party app too, it is not working as well.
     

    #4
  5. X1595426214477
    Cupcake Mar 2, 2021


    #5
  6. Gav_W86
    Starting Point Expert Community Expert Mar 2, 2021

    Gav_W86 , Mar 2, 2021 :
    but what actually are you looking for, in your categories screenshot it clearly shows there are files.
     

    #6
  7. X1595426214477
    Cupcake Mar 2, 2021

    X1595426214477 , via OnePlus 8 Pro , Mar 2, 2021 :
    See this. Know you will understand what is wrong here.
    1614686721632.jpg

    1614686721662.jpg
     

    #7
  8. the_o2
    OnePlus 9 Series Expert Community Expert Mar 2, 2021

    the_o2 , Mar 2, 2021 :
    Got it, here is the official answer for this
     

    #8
  9. X1595426214477
    Cupcake Mar 2, 2021

    X1595426214477 , via OnePlus 8 Pro , Mar 2, 2021 :
    But how can I access that files. Becouse I get an assignment from educational app that store in data then I access that document from there.
     

    #9
  10. X1595426214477
    Cupcake Mar 2, 2021


    #10
  11. the_o2
    OnePlus 9 Series Expert Community Expert Mar 2, 2021

    the_o2 , Mar 2, 2021 :
    Mentioned
    You can access that within those respective apps
     
    Last edited: Mar 2, 2021

    #11
  12. X1595426214477
    Cupcake Mar 2, 2021


    #12
  13. Muhammad_Kashif_bahl
    Honeycomb Mar 9, 2021


    #13
  14. Gav_W86
    Starting Point Expert Community Expert Mar 9, 2021

    Gav_W86 , Mar 9, 2021 :
    tap the entry to open the view, see what files appear, then go back see if the 0 is updated
     

    #14
  15. Muhammad_Kashif_bahl
    Honeycomb Mar 9, 2021


    #15
  16. Gav_W86
    Starting Point Expert Community Expert Mar 9, 2021

    Gav_W86 , Mar 9, 2021 :
    ok, do you have large files (>20Mb) that you can see in file manager looking in the storage?
     

    #16
  17. Muhammad_Kashif_bahl
    Honeycomb Mar 9, 2021

    Muhammad_Kashif_bahl , via OnePlus 6 , Mar 9, 2021 :
    I have file in GB which is not showing, like movies and games exe and update of oneplus.
     

    #17
  18. Gav_W86
    Starting Point Expert Community Expert Mar 9, 2021

    Gav_W86 , Mar 9, 2021 :
    ok, try: settings > apps & notifications > see all # apps > file manager > storage > clear cache and storage (its just the app settings not your data) > reboot
     

    #18
  19. Muhammad_Kashif_bahl
    Honeycomb Mar 9, 2021

    Muhammad_Kashif_bahl , via OnePlus 6 , Mar 9, 2021 :
    Nothing happened dear, i do as you saud, but same issue, i cleared data and cache.. reboot, but same issue.
     

    #19