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File Transfer has stopped working - Phone not recognized by Windows or Mac laptops

  1. LionsTheBoss
    Cupcake Jul 21, 2021

    LionsTheBoss , Jul 21, 2021 :
    My file transfer has completely stopped working on my OnePlus 5T. About a year ago it would kind of flicker on and off and I could still transfer some stuff - but now it's completely stopped.

    I've tried a lot of the driver reinstall and other tricks to no avail.

    The phone is completely unrecognized by both Windows and Mac devices, when it plug it in all it does is charge it regardless if it's set to file transfer or not.

    I recently ordered a OnePlus 9 Pro and I'm wondering how I'm going to transfer and back up the 70GB 2000+ pictures of my family, friends, ect. off of my 5T.
     

    #1
  2. J4t1np4r3kh
    OnePlus Accessory Tester Jul 21, 2021

    J4t1np4r3kh , Jul 21, 2021 :
    So there is always OnePlus Switch/Clone Phone, as it's now called, which would transfer all your data from one phone to the other
     

    #2

  3. #3
  4. LionsTheBoss
    Cupcake Jul 24, 2021

    LionsTheBoss , Jul 24, 2021 :
    Yeah I really hoping that works, very odd that it's not recognized by my PC or Mac anymore tho
     

    #4
    J4t1np4r3kh likes this.
  5. LionsTheBoss
    Cupcake Jul 24, 2021

    LionsTheBoss , Jul 24, 2021 :
    Yeah, I plug it into a Mac and a Windows 10 laptop using the included USB cable and it's not recognized at all and I've tried all the troubleshooting issues.
     

    #5
  6. J4t1np4r3kh
    OnePlus Accessory Tester Jul 24, 2021

    J4t1np4r3kh , Jul 24, 2021 :
    This definitely works. Seamless going from OnePlus to OnePlus!
     

    #6
  7. BeardyBiceps , via OnePlus 8T Aquamarine Green , Jul 25, 2021 :
    Do you think it could be usb cable issue?
     

    #7
  8. LionsTheBoss
    Cupcake Jul 25, 2021

    LionsTheBoss , Jul 25, 2021 :
    I've tried it with 3 different cables so it shouldn't be a cable issue I don't think
     

    #8