Finger Print issue after visiting OnePlus service center

  1. vandana kokala Cupcake Aug 15, 2019

    vandana kokala, Aug 15, 2019 :
    I have been receiving finger print issue even after visiting the service center also,
    after unlocking the phone the finger print is still visible and active on the screen and on the other places too but it will not detect my finger print and gives a error msg as "finger print hardware not found" it's been only 3months since I brought the phone and I am constantly visiting the one plus service center from past 2months



  2. keithnyc Lollipop Moderator Aug 15, 2019

    keithnyc, Aug 15, 2019 :
    Vandana: Sorry for the issue you're facing. You may want to try one more visit to the service center, explaining that your issue wasn't resoved properly. f you don't want to go back to the service center again, please PM me with the details (confirmation number, dates etc.) of the pror service centre visits and I will see if we can help on this end.

  3. camohan Marshmallow Moderator Aug 15, 2019

    camohan, Aug 15, 2019 :
    Try this
    Settings > Apps > Menu > Show System > com.fingerprints.serviceext

    Click Storage to clear cache and data