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finger print issue via OnePlus 6T Thunder Purple

  1. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jun 3, 2020 :
    hi oneplus.
    I am using OnePlus 6t thunder purple edition. I am facing finger print issue I my oneplus device...the finger print is not reading properly...actualy not at all working, i used to unlock my device by pattern or face. does any one facing the same let me know in the comments. please OnePlus rectify my problem
     

    #1
  2. rhyd1am
    Jelly Bean Jun 3, 2020

    rhyd1am , via OnePlus 6T , Jun 3, 2020 :
    Remove your fingerprint info and set it up again.

    If that doesn't help then remove all face and fingerprint info, as well as password/pin or any other unlock methods. Reboot your device, and set it all up again.
     

    #2
    Bilalazeem54, Artemus. and Caomhin like this.

  3. #3
    rhyd1am likes this.
  4. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jun 4, 2020 :
    I have tried many possible ways. as u told , but still it's not working properly. the finger print sensor is not reading...
     

    #4
  5. rhyd1am
    Jelly Bean Jun 4, 2020

    rhyd1am , via OnePlus 6T , Jun 4, 2020 :
    In that case the next step to try would be a full factory reset of the device, after backing up your data.

    Alternatively you should either provide your feedback directly to OnePlus here: https://forums.oneplus.com/feedback

    Or contact OnePlus support here: http://www.oneplus.com/support

    Although I suspect that they will require you to perform a factory reset anyway.
     

    #5
    Caomhin likes this.