finger print issue via OnePlus 6T Thunder Purple

  1. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jun 3, 2020 :
    hi oneplus.
    I am using OnePlus 6t thunder purple edition. I am facing finger print issue I my oneplus device...the finger print is not reading properly...actualy not at all working, i used to unlock my device by pattern or face. does any one facing the same let me know in the comments. please OnePlus rectify my problem

  2. rhyd1am
    Jelly Bean Jun 3, 2020

    rhyd1am , via OnePlus 6T , Jun 3, 2020 :
    Remove your fingerprint info and set it up again.

    If that doesn't help then remove all face and fingerprint info, as well as password/pin or any other unlock methods. Reboot your device, and set it all up again.

    Bilalazeem54, Artemus. and Caomhin like this.

  3. #3
    rhyd1am likes this.
  4. vinodhmsd07 , via OnePlus 6T Thunder Purple , Jun 4, 2020 :
    I have tried many possible ways. as u told , but still it's not working properly. the finger print sensor is not reading...

  5. rhyd1am
    Jelly Bean Jun 4, 2020

    rhyd1am , via OnePlus 6T , Jun 4, 2020 :
    In that case the next step to try would be a full factory reset of the device, after backing up your data.

    Alternatively you should either provide your feedback directly to OnePlus here: https://forums.oneplus.com/feedback

    Or contact OnePlus support here: http://www.oneplus.com/support

    Although I suspect that they will require you to perform a factory reset anyway.

    Caomhin likes this.