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Finger print lock not working via OnePlus Nord

  1. E1559040571126
    Cupcake Oct 17, 2021

    E1559040571126 , via OnePlus Nord , Oct 17, 2021 :
    Helo
    My phone is One plus Nord . In my phone finger print lock not working , and gradually the refresher rate of screen along with application uses having Issue in use.

    Please give me your support on this

    Thanks you
    Saroj Kanta Barik
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 18, 2021

    Caomhin , via OnePlus 9 Pro , Oct 18, 2021 :
    Remove any screen protector on place so that your finger is hitting the screen directly. If this works, then the screen protector is your problem.

    Once removed or If you don't have a screen protector. Clear all Screen Locks completely, Pin, Fingerprint, Pattern and Facelocks etc

    Also do a search for biometrics (Lower case) and if its available then Clear the Biometrics Service App info Cache and App info Storage as well.

    Restart the phone and set up the Fingerprint once more.

    For additional info on Android Fingerprint issues, please check the website below.
    https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working

    See if that helps.
     

    #2
  3. E1559040571126
    Cupcake Oct 22, 2021

  4. Caomhin
    OnePlus 9 Series Expert Community Expert Oct 22, 2021

    Caomhin , via OnePlus 9 Pro , Oct 22, 2021 :
    If you don't see any improvement after trying the suggestions given. Please send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them.
    https://forums.oneplus.com/feedback/

    And you can also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #4