1
Finger print over the apps not working via OnePlus 9R

  1. E1618779077525
    Cupcake Oct 20, 2021

    E1618779077525 , via OnePlus 9R , Oct 20, 2021 :
    Finger print security is not working over any other apps after updating my OnePlus 9r


    I have reported this bug few months ago. It was going smooth after that but suddenly when update my phone through system update the finger print security is not working at all. Whenever I place my fingers on scanner it says fingers moved fast.

    I am attaching screenshot for reference.
    1634723339039.jpg

    Seriously this is irritating me. Is this any software error or my device error?
     

    #1
    Malak_Shah likes this.
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Oct 20, 2021

    Dresa91 , Oct 20, 2021 :
    Did you clear cache of this app?
    Did you clear cache of the launcher?
    Did you clear cache in recovery?
    did you remove and re-add the fingerprints?
     

    #2
    Xcommunicad0 and Caomhin like this.
  3. Malak_Shah
    Cupcake Oct 20, 2021

    Malak_Shah , via OnePlus 9R , Oct 20, 2021 :
    I was facing the same problem. Now it got resolved automatically. Oneplus team kept on asking many things but they actually never get back with the solution.
     

    #3
  4. E1618779077525
    Cupcake Oct 22, 2021

    E1618779077525 , via OnePlus 9R , Oct 22, 2021 :
    I did all the things and the issue is not only on this app, this issue arises on all the apps which uses finger print to unlock.
     

    #4
  5. E1618779077525
    Cupcake Oct 22, 2021

    E1618779077525 , via OnePlus 9R , Oct 22, 2021 :
    Yes I have reported many times they just started conversation and said to send logs. I did all those yet there is no solution.
     

    #5
    Malak_Shah likes this.
  6. Malak_Shah
    Cupcake Oct 22, 2021

    Malak_Shah , via OnePlus 9R , Oct 22, 2021 :
    Exactly. I had gone through the same thing. I understand how frustrating this is.
     

    #6
  7. Xcommunicad0
    Lollipop Oct 22, 2021


    #7
    Dresa91 likes this.
  8. E1618779077525
    Cupcake Nov 1, 2021

    E1618779077525 , via OnePlus 9R , Nov 1, 2021 :
    Yes ofcourse, if that is the problem then why it is working while unlocking the phone and not working in other places? Even I couldn't add new finger print now in settings.
     

    #8
  9. Xcommunicad0
    Lollipop Nov 1, 2021

    Xcommunicad0 , Nov 1, 2021 :
    Well then you need to "remove all existing fingerprints first, restart your phone and re-add the fingerprints" as @Dresa91 has already suggested above and that's a standard requirement after you apply a tempered glass or screen protector.

    And if you already have done that too and still want to stick to your above justification then you can Either again reach out to OnePlus support which btw you already have done and know the results Or cross check without the said screen protector and if it is working fine then you would know your next step anyway.

    All the best.

    P.S.- am going by your first statement here, where you had mentioned any other Apps i.e. this is generic issue and not any app specific issue
     

    #9
    Dresa91 likes this.
  10. BetaBot , via OnePlus 8T Aquamarine Green , Nov 1, 2021 :
    Sometimes it takes time.
     

    #10