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Finger print problem via OnePlus Community App


  1. #1
  2. Caomhin
    9 Series Expert, Participator of the Year Community Expert Dec 3, 2021

    Caomhin , via OnePlus 9 Pro , Dec 3, 2021 :
    Remove any screen protector on place so that your finger is hitting the screen directly. If this works, then the screen protector is your problem.

    Once removed or If you don't have a screen protector. Clear all Screen Locks completely, Pin, Fingerprint, Pattern and Facelocks etc

    Also do a search for biometrics (Lower case) and if its available then Clear the Biometrics Service App info Cache and App info Storage as well.

    Restart the phone and set up the Fingerprint once more.

    For additional info on Android Fingerprint issues, please check the website below.
    https://www.slashdigit.com/how-to-fix-fingerprint-scanner-issue-on-oneplus-9-9-pro/
     

    #2