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finger print sensor not working

  1. Justin2384
    Donut Jul 1, 2017

    Justin2384 , Jul 1, 2017 :
    Hello all,
    I have a op3 and within the past week the sensor has been malfunctioning. If I go to unlock the phone it says the device is locked until manually unlocked and won't register my finger print. After a couple minutes the fingerprint sensor will reactivate. I searched the forums and see the op2 had issues but not the op3. Will anything short of a master reset or call to customer service fix the issue?
     

    #1
  2. foomaniac
    Cupcake Jul 10, 2017

    foomaniac , Jul 10, 2017 :
    Hi all, having exactly the same problem. I had to force reboot of the device just to stop the alarm going off this morning. Seems to have coincided with me starting to use dual sims for the last week or so. Any ideas?
     

    #2
    mercado likes this.
  3. Daasty
    Honeycomb Jul 10, 2017

    Daasty , Jul 10, 2017 :
    A por of people is facing this problem.. To some of them formatting helps, for others flashing beta worked and others haven't found any solution. The only way to fix that is trying for your phone. Good luck!
     

    #3
  4. olzy
    Cupcake Jul 10, 2017


    #4
  5. micahmo
    Cupcake Jul 10, 2017


    #5
  6. Justin2384
    Donut Jul 10, 2017

    Justin2384 , Jul 10, 2017 :
    Thanks for the responses, as a follow-up I ended up doing a master reset as much as I didn't want to and it seemed to correct the issue. Did it about a week ago and so far no issues.
     

    #6
  7. Gopi Srujan
    Donut Jul 10, 2017


    #7
  8. Justin2384
    Donut Jul 10, 2017


    #8
  9. Teillet P
    Eclair Jul 10, 2017

    Teillet P , Jul 10, 2017 :
    Hi,
    The same for me, I can't use my phone for a couple of mins, then it reboots and it works well....
     

    #9
  10. vivek17486
    Cupcake Jul 10, 2017


    #10
  11. F_Jiten_Kumar_Pal_JlcJ
    Donut Jul 10, 2017

  12. G_Bas_Maliepaard_SgIH
    Cupcake Jul 11, 2017


    #12
  13. Avacado
    Donut Jul 11, 2017


    #13
  14. Deepeshkalra
    Cupcake Jul 11, 2017


    #14