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[Submitted] Finger print sensor problem

  1. Kalai@8637
    Cupcake Jul 24, 2021

    Kalai@8637 , Jul 24, 2021 :
    Fingerprint sensor is not working sometimes after restarting the mobile it was working ..this issue is for past 3 days .please slove it .
     

    #1
    S1604132641051 likes this.
  2. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Jul 24, 2021

    Ghazala.Yasmeen , Jul 24, 2021 :
    For analyzing this better we would need more details to get this sorted out at the earliest. We have dropped you a personal message and would request you to respond the same.  

    Regards,
    Ghazala
     

    #2
  3. Kalai@8637 , via OnePlus Community App , Jul 24, 2021 :
    The sensor is sometimes not responding for homescreen lock as well as tha other app lockers .then I had restart my mobile it will works normally .I can't identify what's the problem.i brought it fews days before .this is one plus Nord ce 5g 8gb ram and 128.please gave me a solution for this .thank you
     

    #3
  4. S1604132641051
    Donut Jul 25, 2021

    S1604132641051 , via OnePlus 8T , Jul 25, 2021 :
    Yes, I am also same facing the issue for the past 3 days. After restarting the phone, it works fine. But again it stops reading my fingerprint after 1 day. The white light goes off and it's just gray. I think it's a software bug. Resolve it OnePlus.
     

    #4
    E1626434116789 likes this.
  5. Kalai@8637 , via OnePlus Community App , Jul 25, 2021 :
    Yes me too have the same .. there is any way to rectify through updates
     

    #5
  6. Ghazala.Yasmeen
    OnePlus Bug Hunter Staff Member Jul 25, 2021

    Ghazala.Yasmeen , Jul 25, 2021 :
    Thanks for taking time to share the required information and we have shared it to relevant team. We’ll keep you posted regarding the further updates. 

    Regards,
    Ghazala
     

    #6
    S1604132641051 likes this.
  7. S1604132641051 , via OnePlus 8T Aquamarine Green , Jul 29, 2021 :
    My problem has been solved since two days. I installed McAfee Mobile security Antivirus and run it. A malware app was detected in my phone. I am myself partly to blame. McFee removed it. And since there are no problems. I have taken an oath that I will never install app from unknown sources again on my phone.
     

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