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Fingerprint Doesnt register after Stable OS 11 update

  1. firoz3321
    Froyo Oct 23, 2020

    firoz3321 , Oct 23, 2020 :
    Hi

    My Oneplus 8 is updated to Android 11 and the Fingerprint doesn't work. Cant register new fingerprint either.

    Registered a repair service pickup but no one came or called since 3 days.

    What to do now ?
     

    #1
    Ashwin_2002 likes this.
  2. Ashwin_2002
    Donut Oct 23, 2020

    Ashwin_2002 , Oct 23, 2020 :
    Hi,
    This Oos 11 has lot of issues with OP8 and 8 pro so we have to wait for a few months to get a perfect update and the best option is take the back up of your device using Oneplus switch and download Oos 10 and install it manually.
     

    #2
  3. firoz3321
    Froyo Oct 23, 2020

    firoz3321 , Oct 23, 2020 :
    I raised a Repair Request and the scheduled pickup was 20th but till now no pickup made. contacted support using chat and they are not helpful either. cant raise a new request nor cancel the existing open request. really frustrated with the after sales.

    I deleted all my personal data and accounts to give it repair and using old mobile from 3 days.
     

    #3
  4. KubaLibre
    Eclair Oct 23, 2020


    #4
  5. KubaLibre
    Eclair Oct 23, 2020


    #5
  6. firoz3321
    Froyo Oct 23, 2020

    firoz3321 , Oct 23, 2020 :
    Hi, I deleted all and also did a factory reset. i am getting an error while setting fingerprint. It's not even attempting to take the reading.

    Downgraded to OS 10 and still, it didn't work the same error message.
    it immediately said there is a new update available.
    then updated back to OS 11 and the same issue.

    error message :

    Enrollment was not completed
    Fingerprint registration error, please try again
     

    #6
  7. KubaLibre
    Eclair Oct 23, 2020


    #7
  8. firoz3321
    Froyo Oct 23, 2020

    firoz3321 , Oct 23, 2020 :
    already mentioned in above post

    error message :

    Enrollment was not completed
    Fingerprint registration error, please try again
     

    #8
  9. KubaLibre
    Eclair Oct 23, 2020


    #9
  10. firoz3321
    Froyo Oct 23, 2020

    firoz3321 , Oct 23, 2020 :
    The Oneplus Repair service pickup was made today. hopefully it gets resolved soon :)
     

    #10
  11. adarshgopinathan , via OnePlus 8 Pro , Oct 23, 2020 :
    Its shocking, all updates going to remove something.
    First update monochrome camera gone.
    Second update face recognition and fingerprint failure..
    Third update gallery update failed thru google store.
    Forth update screen recording voice and call blocker failure.
    Notification bubbles failed and while camera using time heating issue.
    Bluetooth issues also, while using messengers if we got a call same time phone willbe confuse with it automatically going to loudspeaker.
    Totally we need to adjust with one plus.
     

    #11