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Fingerprint doesn't work via OnePlus 9 Pro


  1. #1
    R1616493604539 likes this.
  2. the_o2
    OnePlus 9 Series Expert Community Expert Apr 22, 2021

    the_o2 , Apr 22, 2021 :
    What error it showing?

    Delete all the fingerprint data
    Restart your phone once
    And add fingerprint data again.
     

    #2
    Caoimhín likes this.
  3. Daniele di Castro
    Froyo Apr 22, 2021

    Daniele di Castro , Apr 22, 2021 :
    [QUOTE = "the_o2, post: 23105755, member: 1391334"] Che errore viene visualizzato?

    Elimina tutti i dati relativi alle impronte digitali
    Riavvia il telefono una volta
    E aggiungi di nuovo i dati dell'impronta digitale. [/ QUOTE]
    ho fatto tutti i passaggi ... non è cambiato nulla
     

    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 22, 2021

    Caomhin , via OnePlus 6T , Apr 22, 2021 :
    When deleting Fingerprint data, you must delete all Screen Locks completely as well, Pin, Fingerprint, Pattern and Facelocks etc.

    Then restart the phone and setup your Screen Locks once more.

    Check if that helps.
     

    #4
  5. Lucille
    Gingerbread Apr 22, 2021

  6. G_V._M._sKKA
    Eclair Apr 22, 2021


    #6
  7. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 22, 2021

    Caomhin , via OnePlus 6T , Apr 22, 2021 :
    Try the steps I mention above, it may help.
     

    #7
  8. G_V._M._sKKA
    Eclair Apr 22, 2021

    G_V._M._sKKA , via OnePlus 9 Pro , Apr 22, 2021 :
    I did not delete any fingerorint data. Just Updated the software.
    Why should I now delete everything and start again?
    Is this expected bahaviour?
     

    #8
  9. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 22, 2021

    Caomhin , via OnePlus 6T , Apr 22, 2021 :
    It's only the Screen Locks you would be resetting. Not the phone. It's up to you if you wish to try that, i merely pointed to a suggestion that may rectify the problem you experience.
     

    #9
    the_o2 likes this.
  10. G_V._M._sKKA
    Eclair Apr 22, 2021

    G_V._M._sKKA , via OnePlus 9 Pro , Apr 22, 2021 :
    Deleted face unlock, fingerprint, pin, reetarted added everything back.
    Unlock still not working.
     

    #10
  11. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 22, 2021

    Caomhin , via OnePlus 6T , Apr 22, 2021 :
    If it was unsuccessful in fixing the issue. Please send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them. Thank you.

    Community App Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com

    And you also have the option to contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #11
    the_o2 likes this.
  12. G_V._M._sKKA
    Eclair Apr 22, 2021


    #12
  13. Caomhin
    OnePlus 9 Series Expert Community Expert Apr 22, 2021

    Caomhin , via OnePlus 6T , Apr 22, 2021 :
    The more information and detail they have from different sources and the more that highlight such issues, the quicker it can be fixed.
     

    #13
    the_o2 likes this.
  14. G_V._M._sKKA
    Eclair Apr 23, 2021

    G_V._M._sKKA , via OnePlus 9 Pro , Apr 23, 2021 :
    Sure, i created some tickets for different topics.
    Thought ut might be better to consolidate. But if uts ok to have different tickets one the same topic, thats fine with me.
     

    #14
  15. Mawall50
    Donut Apr 23, 2021

    Mawall50 , Apr 23, 2021 :
    I have the same problem! was perfect before
     

    #15