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Other Fingerprint hardware not available!

  1. Kartik Kashyap
    Honeycomb Sep 13, 2016

    Kartik Kashyap , Sep 13, 2016 :
    I am currently on oos 3.1.0 and suddenly my home button stopped working. Initially it was showing fingerprint hardware not available then afterwards it stopped showing that too and my fingerprint sensor and home button are not working now. Suggest any solution please. I tried clearing cache multiple timea but it didn't work. I also rebooted it several times and did a factory reset data once!
    I am sick of this phone now. No more OnePlus next time but the problem is I'm a student rn and I can't afford another phone for a atleast a year. Please help.
    Thank You.
     

    #1
  2. RichRobby
    Cupcake Sep 13, 2016

    RichRobby , Sep 13, 2016 :
    I've got the same problem after the recent update, stopped working straight away, def a software issue.
     

    #2
  3. Nikkz
    Froyo Sep 13, 2016

    Nikkz , Sep 13, 2016 :
    Try a clean install of full rom 3.1.0 , clear the cache and data after installing the rom. Let me know if it worked for you, It worked for me .
     

    #3
  4. grimmeged
    Cupcake Sep 14, 2016

    grimmeged , Sep 14, 2016 :
    I have the same issue after the newest update. Have created a RMA, sick of this.
     

    #4
    Kartik Kashyap likes this.
  5. TILAK92
    Gingerbread Sep 14, 2016

    TILAK92 , Sep 14, 2016 :
    Mine is dead from 2 months now. Tried everything on the internet. Your button is dead it will never come back to life.
     

    #5
  6. spencer1620
    Ice Cream Sandwich Sep 14, 2016

    spencer1620 , Sep 14, 2016 :
    Not necessarily true! My wife's op2 fingerprint sensor stopped working and it was fixed with a clean install
     

    #6
    Kartik Kashyap and IvanMuse like this.
  7. Kartik Kashyap
    Honeycomb Sep 14, 2016

    Kartik Kashyap , Sep 14, 2016 :
    Please don't say that. I ll try a clean install if it works for me. What a piece of garbage OnePlus 2 is really.
     

    #7
  8. Kartik Kashyap
    Honeycomb Sep 14, 2016

    Kartik Kashyap , Sep 14, 2016 :
    Seriously. This phone is shit and I've decided that no more OnePlus from next time.
     

    #8
    arunbansal509 likes this.
  9. Kartik Kashyap
    Honeycomb Sep 15, 2016

    Kartik Kashyap , Sep 15, 2016 :
    TE="Nikkz, post: 15235074, member: 836528"]Try a clean install of full rom 3.1.0 , clear the cache and data after installing the rom. Let me know if it worked for you, It worked for me .[/QUOTE]
    Please tell me how to do a clean install step by step. Your help is really appreciable for me. Thanks.
     

    #9
  10. Rob Rich
    Cupcake Sep 15, 2016

    Rob Rich , Sep 15, 2016 :
    try to delete your saved fingerprints and add a new one. this helped for me when i had a OnePlus2 and got the "fingerprint hardware not availlable" message
     

    #10
  11. spencer1620
    Ice Cream Sandwich Sep 15, 2016

    spencer1620 , Sep 15, 2016 :
    Please tell me how to do a clean install step by step. Your help is really appreciable for me. Thanks.[/QUOTE]

    Download OxygenOS Zip from here : http://downloads.oneplus.net/

    Put Zip anywhere in Internal Storage.
    Power Off Your Phone.
    Reboot into recovery by pressing Power + Volume down button
    Select English.
    Select Install from Local.
    Select the Zip.
    Click on Install
    Wait for it to Install
    Reboot.
    You are Done.
    Google is your friend!!
     
    Last edited: Sep 15, 2016

    #11
  12. Kartik Kashyap
    Honeycomb Sep 15, 2016

    Kartik Kashyap , Sep 15, 2016 :

    Download OxygenOS Zip from here : http://downloads.oneplus.net/

    Put Zip anywhere in Internal Storage.
    Power Off Your Phone.
    Reboot into recovery by pressing Power + Volume down button
    Select English.
    Select Install from Local.
    Select the Zip.
    Click on Install
    Wait for it to Install
    Reboot.
    You are Done.
    Google is your friend!![/QUOTE]
    Thank you very much. I ll try this and let you know the final results.
     

    #12
    spencer1620 likes this.
  13. jssonf1984
    Honeycomb Sep 15, 2016

    jssonf1984 , Sep 15, 2016 :
    I tried all the "fixes" didn't work when my fp sensor went out. Make a rma get a new sensor put in, it's worth it. Never had another problem.
     

    #13
    wedad likes this.
  14. MRevill95
    Cupcake Sep 15, 2016

    MRevill95 , Sep 15, 2016 :
    Mine started doing that, now it keeps thinking someone is pressing the home button and i cant access anything, anyone have a solution?
     

    #14
    wedad likes this.
  15. Tscope
    Froyo Sep 15, 2016

    Tscope , Sep 15, 2016 :
    Get the fps replaced fast as possible, a larger part of the first sold OP2
    Have faulty hardware,, so don't waste your time playing around with Mambo-Jambo trick's
     

    #15
  16. Mrnico93
    Froyo Sep 16, 2016

    Mrnico93 , Sep 16, 2016 :
    Mine is not working either.. Do you know if the phones from November 2015 are the old or new ones that had a faulty fps or not?
     

    #16
  17. Tscope
    Froyo Sep 16, 2016

    Tscope , Sep 16, 2016 :
    Yes sorry friend, you can might trick or twist it to work a litte bit again, but the error will probably turn back after a while, so use your guarantee,,, guess you still have time left if it's from November
     

    #17
  18. BlendingBen
    Cupcake Sep 16, 2016

    BlendingBen , Sep 16, 2016 :
    At fist time system say cannot recognize and all fingerprint setting not show up in setting menu correct ?

    Then you restart and everything in home button seem not working, correct ?

    Suddenly you try to clean cache and factory reset but did't help ?

    I facing this finger print issue earlier and the solution that working for mine seem ridiculous.

    1. using phone like normal and drain battery until it auto shut off (0%)
    2. charging back for 40-50%
    3. turn on your one plus 2 again and see the magic.

    **This working for me with no reason**
     

    #18
    Kartik Kashyap likes this.
  19. grimmeged
    Cupcake Sep 16, 2016

    grimmeged , Sep 16, 2016 :
    What worked for me, I had this error 3 days.

    Restart your phone every day.

    I tried the drain battery trick, didn't do anything for my phone.
    However today I rebooted it, and suddenly it was working again.

    It's like it's fixed itself, many others report this to be the case aswell. Perhaps a bit of moisture has disappeared.
    I did clean the fingerprint sensor with a cloth.
     

    #19
  20. Kartik Kashyap
    Honeycomb Sep 16, 2016

    Kartik Kashyap , Sep 16, 2016 :
    There is no option for fingerprint in my phone. It's hidden. I am not able to see options for fingerprint.
     

    #20