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Fingerprint/home button not working

  1. Prateekarora98
    Eclair Jun 28, 2016

    Prateekarora98 , Jun 28, 2016 :
    Hello guys yesterday i dont what heppened but fingerprint scanner aka home button stopped working... And after i tried *#808# test it says passed (screenshots attached),but its not working. I have tried full charge trick and all tricks i seen in a thread but no luck.... Need some help from oneplus team.... The problem is i have exams in upcoming days and some of studying data is in my op2... So can't give it even to service center


    Need some damn help
     

    Attached Files:


    #1
  2. Jitesh Saitawadekar
    KitKat Jun 28, 2016


    #2
  3. Tobikage
    Nougat Jun 28, 2016

    Tobikage , Jun 28, 2016 :
    What kind of help are you expecting ?

    Copy the data off from the phone and submit it at the SVC.
     

    #3
  4. Prateekarora98
    Eclair Jun 28, 2016

    Prateekarora98 , Jun 28, 2016 :
    Lol thats good idea
    I dont have any more phones so without this op2 i am done with my studies lol
     

    #4
    Jitesh Saitawadekar likes this.
  5. Tobikage
    Nougat Jun 28, 2016

    Tobikage , Jun 28, 2016 :
    Use on screen buttons of course !!

    I'm sure you'll survive without the FP scanner for a few days :p
     

    #5
    Prateekarora98 and malidan like this.
  6. Jitesh Saitawadekar
    KitKat Jun 29, 2016


    #6
    Prateekarora98 likes this.
  7. fkur2943
    Cupcake Jun 29, 2016

    fkur2943 , Jun 29, 2016 :
    Same this happened to my OP2 this morning. The finger print isnt even recognize. If all happened at the same time, could it be a conspiracy update from OP2? Hmm.........
     

    Attached Files:


    #7
  8. Vasilachi Eugeniu
    Gingerbread Jun 29, 2016

    Vasilachi Eugeniu , Jun 29, 2016 :
    yesterday my home button died. today i went service centre, they told me its not a software problem, its a hardware problem. they ordered new button for 6$.
     

    #8
  9. hscipriano
    Cupcake Jun 29, 2016


    #9
  10. IntoxicatedxD
    Eclair Jun 29, 2016

    IntoxicatedxD , Jun 29, 2016 :
    Factory reset worked for me. I had the same problem. *#808# result shows your hardware is ok so it is a software bug.
     

    #10
  11. dovros
    Cupcake Jun 29, 2016


    #11
  12. kamikazeea
    Cupcake Jun 30, 2016

    kamikazeea , Jun 30, 2016 :
    Same for me, it died yesterday.
     

    #12
  13. GiMo84
    Cupcake Jun 30, 2016

    GiMo84 , Jun 30, 2016 :
    Ditto here, fingerprint sensor and home button died, *#808# -> "finger print test" says "the application cannot reach the android service for the sensor" and the "three-segmented key test" fails too. Forced-reboot, deep battery drain, wiping, flashing CM12... nothing helped :(
    What annoys me the most is that two friends of mine have the same phone (bought it together), they treat it super-badly, and theirs... is fine :-\
     

    #13
  14. Chenna Madhav Niketh
    Froyo Jul 1, 2016

    Chenna Madhav Niketh , Jul 1, 2016 :
    after marshmellow update i've faced a similar issue.

    Dont worry just use the on screen navigation button. Wait for a week or two and restart your phone and it will be back to normal.

    *Reset is not required.*

    Patience is the key :p
     

    #14
  15. risjek
    Froyo Jul 6, 2016


    #15
  16. G_First_Reviews_rXre
    Cupcake Jul 6, 2016


    #16
  17. G_First_Reviews_rXre
    Cupcake Jul 6, 2016


    #17
  18. G_First_Reviews_rXre
    Cupcake Jul 6, 2016


    #18
  19. ethiesm
    Cupcake Jul 26, 2016

    ethiesm , Jul 26, 2016 :
    I'm having the same problem HOME Button doesn't work nor is the fingerprint feature is on SECURITY ? WTF
     

    #19