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Fingerprint issue and other issues via OnePlus 8 Pro

  1. park777
    Cupcake Mar 3, 2021

    park777 , via OnePlus 8 Pro , Mar 3, 2021 :
    Im having fingerprint issue with my oneplus 8 pro.i cannot unlock my device with fingerprint.it is not taking my finger print when I try to change it.i have charging issue too . It stops warp charge after few minutes of charging .
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Mar 3, 2021

    Caomhin , via OnePlus 6T , Mar 3, 2021 :
    Clear all Screen Locks, Pin, Fingerprint and Facelocks etc

    Restart the phone and setup the Fingerprint once more.

    See if that helps.
     

    #2
    Bobbie63 likes this.
  3. O1609256856005
    Cupcake Mar 5, 2021

    O1609256856005 , via OnePlus 8 Pro , Mar 5, 2021 :
    Same problem here
     

    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Mar 5, 2021


    #4
    Bobbie63 likes this.
  5. park777
    Cupcake Mar 5, 2021

    park777 , via OnePlus 8 Pro , Mar 5, 2021 :
    It's not helping,I can't even enroll my fingerprint,do you have any other solutions?
     

    #5
  6. Caomhin
    OnePlus 9 Series Expert Community Expert Mar 5, 2021

    Caomhin , via OnePlus 6T , Mar 5, 2021 :
    If the suggestion abi é does not work. Either backup the phone and do a full Erase All Data factory reset. See if it can help.

    Or You can use one or more options below to send Bug reports on the issues back to the OnePlus OOS developers.

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com

    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     

    #6
    rhyd1am likes this.
  7. R1614531634271
    Cupcake Mar 5, 2021

    R1614531634271 , Mar 5, 2021 :
    Same problem with my OnePlus 8T I have asked for Oneplus support to call me. I will keep this updated with the outcome
     

    #7
    F1605209847035 likes this.

  8. #8
  9. F1605209847035
    Cupcake Mar 20, 2021

    F1605209847035 , via OnePlus 8T , Mar 20, 2021 :
    Hi. Have oneplus got back to you, yet?
    The same issue here.
     

    #9
  10. F1605209847035
    Cupcake Mar 20, 2021

    F1605209847035 , via OnePlus 8T , Mar 20, 2021 :
    So the fingerprint issue seems to be a problem across a lot of oneplus phones.
    Oneplus 8t - 3 times a month - when I try to open my phone using the fingerprint, the fingerP is not available (dimmed) and not even PIN option is available. After typing the fourth digit, the phone freezes for a little bit of time and nothing happens. Need to restart. I'm guessing it was a bad choice trying a oneplus phone.
    I'm selling my 8t and will try some other brand.

    You're loosing customers, Oneplus!
     

    #10