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Fingerprint issue only with left hand

  1. Adamr_za
    Donut Jan 18, 2021

    Adamr_za , Jan 18, 2021 :
    This is a weird one ... Sure I saw someone else mention this but can't find the thread on this. When setting up the biometric fingerprint access everything goes fine no issue. I've registered my thumb and index finger on both hands.

    So using either finger on the right hand is no issue to authenticate myself. The left hand fingers most times pose a problem not being identified !? ... Anyone else experience the same?
     

    #1
  2. C1608197386843
    Donut Jan 19, 2021


    #2
  3. Arsh2Aim
    Cupcake Jan 19, 2021

  4. X1609509049181
    Cupcake Jan 19, 2021


    #4
  5. X1603141720046
    Gingerbread Jan 19, 2021

    X1603141720046 , Jan 19, 2021 :
    Ummm, it makes absolutely no sense whatsoever.... BUT, I must agree! Now I am right handed, but I hold my phone in my left hand and tap with my right. When I unlock the phone I use my left thumb and it always gives me trouble...flaky...hesitant....flashes twice before unlocking. When I use my right index finger or thumb it tends to work better????? This is insane! I think OnePlus needs to just drop what they're doing on the 9 version and get this stupid phone FIXED!!!
     

    #5
  6. U1611094865912
    Cupcake Jan 19, 2021

    U1611094865912 , Jan 19, 2021 :
    Same problem here, I just removed the screen protector as a last try. I would just like to understand if my 8T is defective or all 8t have this problem.
     

    #6
  7. andytheforester
    Froyo Jan 19, 2021


    #7
  8. Xcommunicad0
    Gingerbread Jan 20, 2021


    #8
  9. Adamr_za
    Donut Jan 20, 2021

    Adamr_za , Jan 20, 2021 :
    So now I've tried to register say fingerprint 1 by alternating my left and right thumb ... So both thumbs registered under fingerprint 1

    And ... Still the same thing ... Struggles to pick up the left thumb 😄 ... Its perplexing
     

    #9
  10. StefanStark , via OnePlus 8T Aquamarine Green , Jan 21, 2021 :
    Maybe - you hold your fingers 'extra straight' at the detection screen while setup but when using it and reaching in from the left side - the angel of detection and the area of the finger on screen may be a different one.
    This may be a reason for not detecting it right way.
     

    #10
  11. DarshanMeniya
    Jelly Bean Jan 21, 2021


    #11
  12. StefanStark , via OnePlus 8T Aquamarine Green , Jan 21, 2021 :
    Just wondering how you expect a factory reset to change anything? Specially if already adequate feedback is given?

    Are you reading and/or understanding the topics you are answering to or are you just spamming 'factory reset' in amy topics because it's over 10 characters long?

    What about actually trying to help and giving good and helpful feedback?
     

    #12
    Adamr_za likes this.
  13. Vinayak9401
    Donut Jan 21, 2021


    #13

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  15. KhanAamer
    Honeycomb Jan 24, 2021

    KhanAamer , via OnePlus Nord Gray Onyx , Jan 24, 2021 :
    Bro I also face this issue it's not the phone's problem
    As I am right handed I also face the same issue cause in all the case we use right hand fingers to unlock....as our we use our left hand less so it will happen....for few days use only your left hand fingers to unlock the device...at starting it will go hard but as you become used to it will go easy for you and you will not face the same issue again 🤗

    Why oneplus store don't miss guide people just for the sake of points ..thank u
     

    #15

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  17. eastbay
    Jelly Bean Jan 24, 2021


    #19