kaliramana , via OnePlus 9 Pro , Jan 18, 2022 : No damages not screen protector ,but it's work 1in 5time.
Dresa91 , Jan 18, 2022 : Hey, can you please check and do the following steps? 1. delet all screen locking methods: pin, fingerprints, etc. 2. please search for „Biometrics“ as shown in the pic below. if available, clear the Biometrics Service App info Cache and App info Storage 3. Restart the phone and setup the Fingerprint For additional information, please take a look at: https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working
kaliramana , via OnePlus 9 Pro , Jan 18, 2022 : I tried everything, factory reset,wipe data, recalibrated.. update to oxygen OS 12, downgrade to oxygen OS 11, but it's not recognise everytime, fingerprint working but not everytime
Nipu_1998 , via OnePlus 9 Pro , Jan 18, 2022 : When did the issues start? Is it existing since your purchase?
Dresa91 , Jan 18, 2022 : If you already tried everything, please contact the support or visit a service center and get your device checked
Nipu_1998 , via OnePlus 9 Pro , Jan 18, 2022 : I would also recommend doing the same. The service centre might be able to help.
glapchlm , Jan 31, 2022 : Same issues here with my Oneplus 9 Pro 5G: fingerprint sensor seems not to be working as expected after LE2123_11_C.44 update. If of any help, in my case, disabling display's auto brightness and setting it to high seems to resolve the problem. There clearly is a bug with this new release in regards to the fingerprint sensor
