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Fingerprint not recognise problem one plus 9 pro via OnePlus 9 Pro

  1. kaliramana
    Cupcake Jan 18, 2022


    #1
    glapchlm likes this.
  2. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    Hey,
    can you please check and do the following steps?
    1. delet all screen locking methods: pin, fingerprints, etc.
    2. please search for „Biometrics“ as shown in the pic below. if available, clear the Biometrics Service App info Cache and App info Storage
    upload_2022-1-18_18-8-19.jpeg
    3. Restart the phone and setup the Fingerprint

    For additional information, please take a look at:
    https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working
     

    #2
    Caomhin likes this.
  3. kaliramana
    Cupcake Jan 18, 2022

    kaliramana , via OnePlus 9 Pro , Jan 18, 2022 :
    This option not showing in setting
     

    #3
  4. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    It’s probably a system app.
    But did you also visit the link?
     

    #4
    Caomhin likes this.
  5. kaliramana
    Cupcake Jan 18, 2022

    kaliramana , via OnePlus 9 Pro , Jan 18, 2022 :
    I tried everything, factory reset,wipe data, recalibrated.. update to oxygen OS 12, downgrade to oxygen OS 11, but it's not recognise everytime, fingerprint working but not everytime
     

    #5
  6. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2T Jan 18, 2022

    Nipu_1998 , via OnePlus 9 Pro , Jan 18, 2022 :
    When did the issues start?
    Is it existing since your purchase?
     

    #6
  7. kaliramana
    Cupcake Jan 18, 2022


    #7
    Nipu_1998 likes this.
  8. Dresa91
    User of the Year 2016; Most Active User 2020 Community Expert Jan 18, 2022

    Dresa91 , Jan 18, 2022 :
    If you already tried everything, please contact the support or visit a service center and get your device checked
     

    #8
    Caomhin and Nipu_1998 like this.
  9. Nipu_1998
    The Lab Reviewer - OnePlus Nord 2T Jan 18, 2022

    Nipu_1998 , via OnePlus 9 Pro , Jan 18, 2022 :
    I would also recommend doing the same.
    The service centre might be able to help.

     

    #9
    Dresa91 likes this.
  10. kaliramana
    Cupcake Jan 18, 2022


    #10
    Nipu_1998 likes this.
  11. glapchlm
    Cupcake Jan 31, 2022

    glapchlm , Jan 31, 2022 :
    Same issues here with my Oneplus 9 Pro 5G: fingerprint sensor seems not to be working as expected after LE2123_11_C.44 update. If of any help, in my case, disabling display's auto brightness and setting it to high seems to resolve the problem. There clearly is a bug with this new release in regards to the fingerprint sensor
     

    #11