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Fingerprint option missing via OnePlus 6T

  1. Dundu@123
    Cupcake Jul 30, 2021


    #1
  2. McJader
    Marshmallow Jul 30, 2021

    McJader , Jul 30, 2021 :
    It's not showing in settings?
    Or on lock screen?
    Which is your OxygenOS version btw?
     

    #2
  3. Dundu@123
    Cupcake Jul 30, 2021

    Dundu@123 , via OnePlus 6T , Jul 30, 2021 :
    Its not showing in setting.. and i have open beta 2 version.. earlier i have stable version 10.3.12 that time also not showing and one time i replaced display last one year back but that fingerprint works properly for 3-4 mnths.. after that i updated version 10.3. something..that time missing
     

    #3
  4. McJader
    Marshmallow Jul 30, 2021

    McJader , Jul 30, 2021 :
    Then it's more than likely a hardware issue.
    Try a factory reset.
    You'd have to factory reset anyways when handing over the device to OnePlus Support, so no harm in trying it before contacting Support.
     

    #4
  5. Dundu@123
    Cupcake Jul 30, 2021

    Dundu@123 , via OnePlus 6T , Jul 30, 2021 :
    I try to factory reset and says" fingerprint enrollment was failed"
     

    #5
  6. McJader
    Marshmallow Jul 30, 2021

    McJader , Jul 30, 2021 :
    But you were able to see the fingerprint option in the settings?
     

    #6
  7. Dundu@123
    Cupcake Jul 30, 2021


    #7
  8. McJader
    Marshmallow Jul 30, 2021

    McJader , Jul 30, 2021 :
    Then where did it say "fingerprint enrolment failed"?
     

    #8
  9. Dundu@123
    Cupcake Jul 30, 2021

    Dundu@123 , via OnePlus 6T , Jul 30, 2021 :
    Phone starting earlier only i can see in display some seconds.. when i placed finger it says " fingerprint enrollment was failed try again"
     

    #9
  10. Dundu@123
    Cupcake Jul 30, 2021

    Dundu@123 , via OnePlus 6T , Jul 30, 2021 :
    1627625870718.jpg
     

    #10
  11. McJader
    Marshmallow Jul 30, 2021


    #11
  12. Dundu@123
    Cupcake Jul 30, 2021

    Dundu@123 , via OnePlus 6T , Jul 30, 2021 :
    Ok sir. But they can't reply any🙁 i contact 2-3 time but not respond..
     

    #12
  13. Shanpeshwe
    Gingerbread Aug 11, 2021


    #13
    Dundu@123 likes this.