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fingerprint reader will not work if screen is off

  1. Benjamin_Frazier Cupcake May 22, 2019

    Benjamin_Frazier, May 22, 2019 :
    When my screen is off, the fingerprint reader doesn't work. is there some way to get the screen to wake up so it senses movement and turns on versus always having to hit the button?
     

    #1
  2. camohan Marshmallow Moderator May 22, 2019

    camohan, May 22, 2019 :
    Yes you are right. Because the sensor is inside, it requires light to identify the fingerprint.

    You can double tap to wake to get the screen or you can go to ambient display and enable tap to show.
     

    #2
  3. Benjamin_Frazier Cupcake May 22, 2019

    Benjamin_Frazier, May 22, 2019 :
    I tried double tapping and that doesn't turn on the screen. I also have the setting turned on in ambient and it still doesn't turn on. Is there a particular spot on the screen that I need to tap?
     

    #3
  4. swa100 Gingerbread May 22, 2019

    swa100, May 22, 2019 :
    seems like double tapping and other gestures don't work in a dark room. It's a bug
     

    #4
  5. camohan Marshmallow Moderator May 22, 2019

    camohan, May 22, 2019 :
    There is no specific spot. I tired with my OP6T and Double tapping works just fine.
     

    #5
  6. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    You have two ways to get that to work.
    At this moment I am using the double tap to wake, a lift up display to show ambient.
    It works with no problem at all, no matter the light that is in the room
     

    #6
    brandonb4935 likes this.
  7. camohan Marshmallow Moderator May 22, 2019

    camohan, May 22, 2019 :
    Do you have op7 pro? Can you try tap to display instead of lift up? Just for academic purpose.
     

    #7
  8. camohan Marshmallow Moderator May 22, 2019

    camohan, May 22, 2019 :
    Light has got nothing to do with double tap or gestures.
     

    #8
  9. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    I used both already, and both worked like charm
     

    #9
    camohan likes this.
  10. swa100 Gingerbread May 22, 2019


    #10
  11. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    actually it might have ;)

    If you cover the upper part of the phone with your hand, taps wont work.
     

    #11
  12. camohan Marshmallow Moderator May 22, 2019

    camohan, May 22, 2019 :
    Who would do that Hahah ;) @Benjamin_Frazier do you want to restart your device once and see.
     

    #12
  13. Sabiha Saleem Cupcake May 22, 2019

    Sabiha Saleem, May 22, 2019 :
    I'm using OnePlus 5 from last couple of days it's fingerprint reader is not working neither it showing in security and lock option...
     

    #13
  14. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    Open RMA for it
     

    #14
  15. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    It was to check if there was some kind of pocket mode
     

    #15
  16. Sabiha Saleem Cupcake May 22, 2019


    #16
  17. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    How? OP5 dont have 2 years already
     

    #17
  18. Sabiha Saleem Cupcake May 22, 2019


    #18
  19. PuCiNhOOO Gingerbread May 22, 2019

    PuCiNhOOO, May 22, 2019 :
    OP5 was released in June 2017. So even if you bought it on release day, it still have one month of warranty!
     

    #19
  20. Sabiha Saleem Cupcake May 22, 2019

    Sabiha Saleem, May 22, 2019 :
    is it, then will check it on its bill... thanks anyways
     

    #20
    PuCiNhOOO likes this.