Fingerprint scanner is not working. Support help, please.

  1. animous
    Froyo Oct 26, 2015

    animous , Oct 26, 2015 :
    I've been and still am stock. I have cycled back and forth from software and hardware buttons. I've factory reset, with no luck. The whole scanner button is unresponsive. I've tried submitting a ticket, but I keep getting a something went wrong with your form submission. So, if there is anybody out there that can help, I'd greatly appreciate it.

  2. Janmarie B.
    Gingerbread Oct 26, 2015

    Janmarie B. , Oct 26, 2015 :
    Hello, animous! We apologize for the trouble on your OnePlus 2 and for the unsuccessful ticket submission. We highly encourage for you to submit the ticket again as this is the best way we can assist you further. Please try to clear cache & cookies on your browser or use a different one then re access the support page again https://oneplus.net/support. Please let me know if you have any further questions or concern. Thank you for bearing with us.


    animous likes this.
  3. animous
    Froyo Oct 27, 2015

    animous , Oct 27, 2015 :
    Not sure why it would not let me, but i finally got through this afternoon. Thank you.

  4. Janmarie B.
    Gingerbread Oct 27, 2015