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Fingerprint scanner isn't working

  1. Ashhad123
    Donut Nov 29, 2020

    Ashhad123 , Nov 29, 2020 :
    I literally didn't do anything to my phone.
    The screen isn't scratched.
    Didn't even drop my phone down.
    Tried using recovery mode but it still says "fingerprint scanner is dirty".
    Any ideas on how to solve this.
    I even cleaned my screen and fingers again just in case
     

    #1
  2. Artemus.
    Community Hero 2020 Nov 29, 2020

    Artemus. , Nov 29, 2020 :
    Do you have a screen protector on your phone?
     

    #2
  3. Ashhad123
    Donut Nov 29, 2020

    Ashhad123 , Nov 29, 2020 :
    no
    only the default protector
     

    #3
  4. J4t1np4r3kh
    OnePlus Accessory Tester Nov 29, 2020


    #4
  5. Ashhad123
    Donut Nov 29, 2020

    Ashhad123 , Nov 29, 2020 :
    It doesn't even recognise a fingerprint , says the scanner is dirty
     

    #5
  6. J4t1np4r3kh
    OnePlus Accessory Tester Nov 29, 2020

    J4t1np4r3kh , via OnePlus 7 Pro , Nov 29, 2020 :
    Is it always showing the same error, or does it allow your finger to scan if you repeatedly try?
     

    #6
  7. Ashhad123
    Donut Nov 29, 2020

    Ashhad123 , Nov 29, 2020 :
    always
     

    #7