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Fingerprint scanner wont work when phone plugged in

  1. chris05sti
    Cupcake Jun 25, 2017

    chris05sti , Jun 25, 2017 :
    Anyone else have this issue? I cannot unlock my phone with fingerprint when dash charger is plugged in
     

    #1
  2. gunnar151
    Eclair Jun 25, 2017


    #2
    Peshyy likes this.
  3. MrPuma
    Honeycomb Jun 25, 2017


    #3
    Peshyy likes this.
  4. G_Henri_Thauvon_TJWO
    Cupcake Jun 25, 2017


    #4
  5. cezarvrabie
    Jelly Bean Jun 25, 2017

    cezarvrabie , Jun 25, 2017 :
    That's something to do with the grounding of the fp sensor. It sometimes happens with the touchscreen also. I would do a factory reset and if that doesn't fix it then you need to do an RMA.
     

    #5
    Peshyy likes this.
  6. eblend
    Cupcake Jun 25, 2017

    eblend , Jun 25, 2017 :
    I have the same problem. Have to use the pattern, but only when the phone is plugged in. Unplug it and whole, everything works. Same with any banking apps or anything that needs a fingerprint, don't work at all when plugged in. Pretty disappointing. Wonder if I should do an RMA.....seems like a software issue. Anyone have any ideas?
     

    #6
  7. prasadmane74
    Froyo Jun 25, 2017


    #7
  8. anips
    Eclair Jul 15, 2017

    anips , Jul 15, 2017 :
    I have the same problem while dash charging, does anyone have a solution?
     

    #8
  9. bpwest80
    KitKat Jul 15, 2017

    bpwest80 , Jul 15, 2017 :
    When mine was plugged in the touchscreen would go crazy. I would tap "1" on the dialer and all kinds of numbers would start getting tapped by themselves. I returned mine.
     

    #9
  10. jbc98b
    Ice Cream Sandwich Jul 15, 2017


    #10
  11. G_André_Breda_axtx
    Cupcake Jul 15, 2017

    G_André_Breda_axtx , Jul 15, 2017 :
    When plugged in to my computer it doesn't work for me, but I'm using a shady charger for my Mac (the official ones cost 100€ and break far too easily) so that could be it.

    When using an Anker wall charger it works fine.

    I don't know how it is with the Dash charger
     

    #11
  12. BritishKyle
    Gingerbread Jul 16, 2017

    BritishKyle , Jul 16, 2017 :
    Are you using the charger that came with your phone or a third party one? I've seen this happen a lot with third party chargers.
     

    #12
  13. Bhavana Paladi
    Cupcake Jul 16, 2017


    #13