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Fingerprint sensor is not working. via OnePlus 9R

  1. Ayaz786
    Donut Sep 2, 2021

    Ayaz786 , via OnePlus 9R , Sep 2, 2021 :
    Please help regarding the fingerprint sensor not working and even my phone is not working smoothly as it used to be.One more thing do something with selfie camera too it's too Bad.
    Being a Fan of OnePlus from the begining but as of now OnePlus is lagging in their own dominating area. Please consider it as constructive post
     

    #1
  2. Tobikage
    General Support Expert Award 2021 Sep 2, 2021

    Tobikage , Sep 2, 2021 :
    Define 'not working'

    Does it fail to detect your fingerprint or does it say the 'scanner hardware unavailable' or what ?
     

    #2
    Caomhin likes this.
  3. Ayaz786
    Donut Sep 2, 2021

    Ayaz786 , via OnePlus 9R , Sep 2, 2021 :
    Yes it's unable to detect the fingerprint.Stating 'Your are moving your finger too fast' n I guess the problem started from last week only.Even my phone is running smoothly as it used to be.Some kind of lags is there while operating my phone .
     

    #3
  4. Tobikage
    General Support Expert Award 2021 Sep 2, 2021

    Tobikage , Sep 2, 2021 :
    If it started with an update , check the relevant update announcement thread to see if others are experiencing the same.

    If you have already tried the usual 'wipe cache' routine , post in the feedback section and hope a bug hunter finds you.

    Or you can always talk to OnePlus support
     

    #4
    Caomhin likes this.
  5. Ayaz786
    Donut Sep 2, 2021

    Ayaz786 , via OnePlus 9R , Sep 2, 2021 :
    Saw some other threads too regarding the same.n what about the lag that m facing.
     

    #5
  6. Tobikage
    General Support Expert Award 2021 Sep 2, 2021

    Tobikage , Sep 2, 2021 :
    Since you're unable to / cant be bothered to actually specifically describe your 'lag' issue in detail or the circumstances under when it happens

    Contact support.
     

    #6
    Caomhin likes this.
  7. Ayaz786
    Donut Sep 2, 2021

    Ayaz786 , via OnePlus 9R , Sep 2, 2021 :
    There was no updates recently.
    if I had to contact with support team,Then I guess here, some Physics Olympiad is going on.
     

    #7
  8. Caomhin
    9 Series Expert, Participator of the Year Community Expert Sep 2, 2021

    Caomhin , via OnePlus 9 Pro , Sep 2, 2021 :
    Remove any screen protector on place so that your finger is hitting the screen directly. If this works, then the screen protector is your problem.
    Once removed or If you don't have a screen protector. Clear all Screen Locks completely, Pin, Fingerprint, Pattern and Facelocks etc
    Also do a search for Biometrics as per the image below, and if its available, Clear the Biometrics Service App info Cache and App info Storage as well. 1630584348772.jpg
    Restart the phone and set up the Fingerprint once more.
    For additional info on Android Fingerprint issues, please check the website below.
    https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working
    See if that helps.
     
    Last edited: Sep 2, 2021

    #8
    Gor., Aaron2017 and Ayaz786 like this.
  9. 5star02707
    Ice Cream Sandwich Sep 2, 2021


    #9
  10. W1585445974930
    Cupcake Dec 4, 2021


    #10
  11. Caomhin
    9 Series Expert, Participator of the Year Community Expert Dec 4, 2021

    Caomhin , via OnePlus 9 Pro , Dec 4, 2021 :
    Have you tried the steps in the post 2 up from yours.?
     

    #11