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Fingerprint sensor issue. via OnePlus 8T Aquamarine Green

  1. @bu , via OnePlus 8T Aquamarine Green , Sep 16, 2021 :
    Some time fingerprint sensor is not working for unlock the hidden space and some other apps and showing ( Finger moved too fast.Please try again ). The fingerprint sensor symbol turned into dim when its not working condition, After restarting the device fingerprint sensor symbol turned into bright and starts working automatically. I'm facing this (picture attached below.
    1631818592507.jpg

    1631818592531.jpg
     

    #1
  2. Caomhin
    OnePlus 9 Series Expert Community Expert Sep 17, 2021

    Caomhin , via OnePlus 9 Pro , Sep 17, 2021 :
    Remove any screen protector on place so that your finger is hitting the screen directly. If this works, then the screen protector is your problem.

    Once removed or If you don't have a screen protector. Clear all Screen Locks completely, Pin, Fingerprint, Pattern and Facelocks etc

    Also do a search for biometrics (Lower case) as per the image below, and if its available, Clear the Biometrics Service App info Cache and App info Storage as well.
    View attachment 1703485
    Restart the phone and set up the Fingerprint once more.

    For additional info on Android Fingerprint issues, please check the website below.
    https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working

    See if that helps.
     

    #2
    Aaron2017 likes this.
  3. S1626447402746
    Cupcake Sep 21, 2021


    #3
  4. Caomhin
    OnePlus 9 Series Expert Community Expert Sep 21, 2021

    Caomhin , via OnePlus 9 Pro , Sep 21, 2021 :
    If you don't see any improvement after trying the suggestions given. Please send Bug reports and give Feedback on the issues back to the OnePlus OOS developers. So that they can investigate them.
    https://forums.oneplus.com/feedback/

    And you can also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for Email, Phone contact and online Chat details.
    https://www.oneplus.com/support
     

    #4