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Fingerprint sensor not working properly via OnePlus 8

  1. RidamYX
    Cupcake May 16, 2021

    RidamYX , via OnePlus 8 , May 16, 2021 :
    Hi, I'm Ridam Saha. Last year I had bought OnePlus 8, 8 gb variant. I was amazed by it's blazing fast performance and utterly smooth user interface. I am a happy user of this phone. Only two months left for my oneplus to be 1 year old.

    But now I'm facing a problem with it. The fingerprint sensor is not working properly. Though the lockscreen fingerprint sensor is alright but whenever I want to open an app from app locker, the fingerprint sensor is not working properly. It cannot detect my fingerprint, it is saying that "finger moved too fast" whereas it is not right.

    Will this problem solve in future system updates ? or do I need to go to customer service? Can anyone please help?
     

    #1
    Ranjit2206 likes this.
  2. Ranjit2206
    Honeycomb May 16, 2021


    #2
  3. Ranjit2206
    Honeycomb May 16, 2021


    #3
  4. Ranjit2206
    Honeycomb May 16, 2021


    #4
    pruthu@15800 likes this.
  5. pruthu@15800 , via OnePlus 8 Glacial Green , May 16, 2021 :
    This can be because of some generic screen guard even after that if it is not working it may be because of scratch or dust on sensor.
    Any large scratches can affect it. Try to communicate the nearest service centre for new screen replacement
     

    #5
  6. RidamYX
    Cupcake May 16, 2021


    #6