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Fingerprint sensor not working

  1. tar396
    Cupcake Jun 11, 2021

    tar396 , Jun 11, 2021 :
    Hello All,

    Suddenly after 10.3.11 update my fingerprint sensor stopped working.
    Tried all solution restarting the device, done soft and hard reset nothing worked.
    Let me know the solution
     

    #1
  2. Liehjan
    Marshmallow Jun 11, 2021

    Liehjan , Jun 11, 2021 :
    Are you getting any error when adding prints like "moved your finger too fast" or "sensor is dirty" ?
     

    #2
    KAVITA NAGARE likes this.
  3. tar396
    Cupcake Jun 11, 2021


    #3
  4. Ankita_S
    OnePlus Bug Hunter Staff Member Jun 11, 2021

    Ankita_S , Jun 11, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.
    Please requesting you to respond to us at the earliest.

    Regards,
    Ankita
     

    #4
  5. AnierrudhS , via OnePlus 6T Midnight Black , Jun 12, 2021 :
    I had an similar issue in one of the prev version of ota. I tried everything but it didn't help then passed on the feedback to dev and they rolled out another update post which the issue got resolved. Try the same.
     

    #5
  6. tar396
    Cupcake Jun 12, 2021


    #6
  7. A1597921771040
    Cupcake Jun 13, 2021 at 12:57 PM


    #7
  8. AnierrudhS
    Cupcake Jun 13, 2021 at 5:26 PM


    #8
    A1597921771040 likes this.
  9. A1597921771040
    Cupcake Jun 13, 2021 at 6:13 PM


    #9
  10. AnierrudhS
    Cupcake Jun 13, 2021 at 6:13 PM


    #10
  11. tar396
    Cupcake Jun 14, 2021 at 4:32 PM

    tar396 , Jun 14, 2021 at 4:32 PM :
    Tried submitting feedback I don't it's been submitted or not can you please check and let me know?
     

    #11
  12. AnierrudhS
    Cupcake Jun 14, 2021 at 6:26 PM

    AnierrudhS , via OnePlus 6T Midnight Black , Jun 14, 2021 at 6:26 PM :
    It definitely would have been submitted. We don't get to see all our submitted feedbacks. Atleast I haven't seen it anywhere in the app. The team will contact you through message one they review your feedback.
     

    #12
  13. AnierrudhS
    Cupcake Jun 15, 2021 at 6:54 PM


    #13
  14. KAVITA NAGARE
    Cupcake Jun 18, 2021 at 6:39 AM

    Last edited: Jun 18, 2021 at 7:11 AM

    #14