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Fingerprint sensor not working

  1. tar396
    Cupcake Jun 11, 2021

    tar396 , Jun 11, 2021 :
    Hello All,

    Suddenly after 10.3.11 update my fingerprint sensor stopped working.
    Tried all solution restarting the device, done soft and hard reset nothing worked.
    Let me know the solution
     

    #1
  2. Liehjan
    Marshmallow Jun 11, 2021

    Liehjan , Jun 11, 2021 :
    Are you getting any error when adding prints like "moved your finger too fast" or "sensor is dirty" ?
     

    #2
    KAVITA NAGARE likes this.
  3. tar396
    Cupcake Jun 11, 2021


    #3
  4. Ankita_S.
    OnePlus Bug Hunter Staff Member Jun 11, 2021

    Ankita_S. , Jun 11, 2021 :
    We would like to check this further and have got in touch with you via personal conversation for more details.
    Please requesting you to respond to us at the earliest.

    Regards,
    Ankita
     

    #4
  5. AnierrudhS , via OnePlus 6T Midnight Black , Jun 12, 2021 :
    I had an similar issue in one of the prev version of ota. I tried everything but it didn't help then passed on the feedback to dev and they rolled out another update post which the issue got resolved. Try the same.
     

    #5
  6. tar396
    Cupcake Jun 12, 2021


    #6
  7. A1597921771040
    Cupcake Jun 13, 2021


    #7
  8. AnierrudhS , via OnePlus 6T Midnight Black , Jun 13, 2021 :
    You can start a new thread or send feedback from help and feedback section. And they will respond back for sure.
     

    #8
    A1597921771040 likes this.
  9. A1597921771040
    Cupcake Jun 13, 2021

    A1597921771040 , via OnePlus 6 , Jun 13, 2021 :
    Thank you very much....
     

    #9

  10. #10
  11. tar396
    Cupcake Jun 14, 2021

    tar396 , Jun 14, 2021 :
    Tried submitting feedback I don't it's been submitted or not can you please check and let me know?
     

    #11
  12. AnierrudhS , via OnePlus 6T Midnight Black , Jun 14, 2021 :
    It definitely would have been submitted. We don't get to see all our submitted feedbacks. Atleast I haven't seen it anywhere in the app. The team will contact you through message one they review your feedback.
     

    #12

  13. #13
  14. KAVITA NAGARE
    Cupcake Jun 18, 2021

    KAVITA NAGARE , via OnePlus 7T Pro , Jun 18, 2021 :
    😂😒facing the same issue😑 .
    there was a pink line on the display after the last update.
    got the display changed and now facing this new issue😑.
    Update:- again visited the service centre for fingerprint issue and got it calibrated.
    issue is solved now.
     
    Last edited: Jun 25, 2021

    #14
  15. AnierrudhS , via OnePlus 6T Midnight Black , Jun 25, 2021 :
    Was the calibration done and was it successful post changing the display? If not this issue can persist. You can try to take back the device to the SVC where you changed the display and ask them to get it calibrated. This might solve the issue.
     

    #15

  16. #16
  17. AnierrudhS , via OnePlus 6T Midnight Black , Jun 29, 2021 :
    Take it to authorised OP svc and they might be able to calibrate the finger print sensor. It might help.

    If the device is still eligible for replacement warranty, get the device replaced.

    Also start a thread in the feedback section so that the development team can look into the issue from their end.
     

    #17