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Fingerprint sensor not working

  1. Y1528512481567
    Cupcake Aug 3, 2021

    Y1528512481567 , Aug 3, 2021 :
    Dear technical team friends, My phone fingerprint sensor option not available and to unlock my phone sensor is not working only I can unlock screen by pattern and face unlock.
    I think it's a bug .
    Kindly resolve my problem.
    Thanks
     

    #1
    mallu.achayan likes this.
  2. the_o2
    OnePlus 9 Series Expert Community Expert Aug 3, 2021

    the_o2 , Aug 3, 2021 :
    No technical team here

    Did you checked with any diagnosis too for checking the Fingerprint sensor?
     

    #2
    Caomhin likes this.
  3. Y1528512481567
    Cupcake Aug 3, 2021


    #3
  4. Y1528512481567
    Cupcake Aug 3, 2021


    #4
  5. mallu.achayan
    Gingerbread Aug 6, 2021


    #5
  6. Caomhin
    OnePlus 9 Series Expert Community Expert Aug 8, 2021

    Caomhin , via OnePlus 9 Pro , Aug 8, 2021 :
    Clear all Screen and fingerprint Locks completely, Pin, Pattern and Facelocks etc

    Also do a search for Biometrics as per the image below, and if its available, Clear the Biometrics Service App info Cache and App info Storage as well.
    View attachment 1678525
    Restart the phone and set up the Fingerprint once more.

    For additional info on Android Fingerprint issues, please check the website below.
    https://www.carlcare.com/global/tips-detail/fix-android-fingerpint-not-working
     

    #6