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Fingerprint unable to use after screen replacement via OnePlus 7

  1. apurvgarg
    Cupcake Dec 3, 2021

    apurvgarg , via OnePlus 7 , Dec 3, 2021 :
    As i replaced my screen from one plus offical service centre but i couldn't check at delivery time
    After reaching my home i started my fingerprint setup but it unable to use or doesn't setup

    Why it so?
    Does of software problem or hardware problem

    Pls give solution regarding this

    Thanks
     

    #1
  2. Artemus
    Junior Moderator, Community Hero 2020 Junior Moderator Dec 3, 2021

    Artemus , Dec 3, 2021 :
    It's very possible the technician didn't test the fingerprint sensor after the screen was replaced and therefore not talking correctly with the replacement screen. It's definitely a hardware problem.
     

    #2