Fingerprint unable to use after screen replacement via OnePlus 7

  1. apurvgarg
    Cupcake Dec 3, 2021

    apurvgarg , via OnePlus 7 , Dec 3, 2021 :
    As i replaced my screen from one plus offical service centre but i couldn't check at delivery time
    After reaching my home i started my fingerprint setup but it unable to use or doesn't setup

    Why it so?
    Does of software problem or hardware problem

    Pls give solution regarding this


  2. Artemus
    Junior Moderator, Community Hero 2020 Junior Moderator Dec 3, 2021

    Artemus , Dec 3, 2021 :
    It's very possible the technician didn't test the fingerprint sensor after the screen was replaced and therefore not talking correctly with the replacement screen. It's definitely a hardware problem.