X1577899743796 , via OnePlus 7T , May 14, 2021 : For everyone who is suffering with the buggy update to Android 126.96.36.199, I have found a successful solution. After a chat with Amazon, they are refunding me the full amount for the phone! I've had the phone since launch! Just wanted to share. Remember you don't have to put up with failed software. You have rights. Now to find a new phone to buy!