Fog inside the camera

  1. tharunjoy
    Cupcake Jun 17, 2019

    tharunjoy , Jun 17, 2019 :
    Found Fog formation inside camera and later I kept in sun which turned into droplets as seen in the photos attached. After a day front came also has the same problem of fog formation. Please let me know what I should do on behalf.

    thank you!

    Attached Files:

  2. B_Wrath
    Marshmallow Jun 17, 2019

    B_Wrath , Jun 17, 2019 :
    Take it to the service center.

  3. Photoman9988
    KitKat Jun 17, 2019

    Photoman9988 , Jun 17, 2019 :
    That means that this seal around the camera is broken. Definitely get it serviced while it's under warranty, because there is no way to fix that.

  4. tharunjoy
    Cupcake Jun 22, 2019

    tharunjoy , Jun 22, 2019 :
    Could you able to share details of authorised service center in Trivandrum (thiruvananthapuram), Kerala,India.

  5. karthik oneplus
    Ice Cream Sandwich Jun 22, 2019

    karthik oneplus , Jun 22, 2019 :
    That's a shame that phone was not assembled properly. Hope they don't blame you for dropping the phone in water.

    tharunjoy likes this.
  6. rahulsnair
    Cupcake Jun 23, 2019

  7. tharunjoy
    Cupcake Jun 25, 2019

    tharunjoy , Jun 25, 2019 :


    This was my situation.
    Can anyone please explain the relevance of their officially promotion video showing the phone dropped into a buckets of water.

    video: OnePlus 7 Series - We just brought a bucket.

    Why do you guys give fake promotion?

  8. dsmonteiro
    Community Consultant Community Expert Jun 25, 2019

    dsmonteiro , Jun 25, 2019 :
    That's a marketing material and in no way means that the phone should be used under water. The phone is built with every-day use in mind, meaning that safeguards have been made to protect it from things like rain or small splashes.

    Still, the phone is in no way IP certified and from the looks of your back camera, it was exposed to a big amount of water.

  9. MJ_Vikram
    KitKat Jun 25, 2019

    MJ_Vikram , Jun 25, 2019 :
    looks like your phone is used in rain? if that's the case then warranty is not applicable.. don't believe the gimmick shown by brands test conditions differ from day to day usage..

  10. karthik oneplus
    Ice Cream Sandwich Jun 27, 2019

    karthik oneplus , Jun 27, 2019 :
    Water damage happens at various pressure levels. Not sure at what level you have taken. So basically you can't proove anything.

  11. AbandonedTrolley
    Jelly Bean Jun 27, 2019

    AbandonedTrolley , Jun 27, 2019 :
    Funnily enough you will find all other manufacturers that IP rate their phones also do not cover water damage regardless of the IP rating.

  12. tharunjoy
    Cupcake Jun 28, 2019

    tharunjoy , Jun 28, 2019 :
    I had this situation which occurred due to rainfall which has basically nothing to do with the pressure levels

  13. tekknikal
    Eclair Aug 4, 2019

    tekknikal , Aug 4, 2019 :
    Yeah here is mine... No water exposure outside of maybe rain... But I don't think it's rained when I've been out since I got the op7 pro.

    Like someone said above, seems the seal is broken. It has also dried out completely and then will come back randomly when it's hot outside. Been working on my car today in the Texas heat and some massive gecko came skittering by. First Pic looked great but by the 5th one or so it was fogged up in all 3 lenses.

    You can only see it on one lens here...

  14. Z1532724498261
    Cupcake Nov 15, 2019

    Z1532724498261 , Nov 15, 2019 :
    My phone has fogged up while in spain, the water disappears sometimes but it still leaves a small amount of residue. Not too concerned about the back cameras because I can take the back off and clean them up relatively easily. However what am I supposed to do to the front camera
    I left it in rice overnight and made little to no difference

  15. akks
    Jelly Bean Nov 15, 2019

    akks , Nov 15, 2019 :

    It's not just water damage, in my opinion. The build quality of OnePlus phones isn't that premium. I had similar fogging of my lens once when i kept my phone near my car AC vent. My heartbeat skipped for a while, but luckily the fogged lens became normal by its own, after sometime. The camera lens isn't sealed properly in 7 pro devices, i guess.

    tharunjoy and tekknikal like this.
  16. akks
    Jelly Bean Nov 15, 2019

    akks , Nov 15, 2019 :
    Hope you have discovered it, as I'm tagging an old post.


    OnePlus Authorised Service Center
    First Floor, Vijay Tower, Above IDBI Bank, Killipalam, Karamana, Thiruvananthapuram, Kerala 695002
    096054 95959

    tharunjoy likes this.
  17. tekknikal
    Eclair Nov 15, 2019

    tekknikal , Nov 15, 2019 :
    Yep, this is my assessment as well. I guess this is just what we have to accept as Oneplus build quality. The correct answer here should be to send an advance replacement and 14 days to return the defective device. Sending it to the repair center to be without said device for weeks is a slap in the face.

    Trust me when I say, this will all go in to account when buying my next device and in the recommendations I make to countless people both in real life and my social media reach.

  18. A1573957009576
    Cupcake Nov 17, 2019

    A1573957009576 , Nov 17, 2019 :
    Hope they don't blame you for dropping the phone in water.
    Last edited: Nov 17, 2019