Fog inside the camera

  1. tharunjoy Cupcake Jun 17, 2019

    tharunjoy, Jun 17, 2019 :
    Found Fog formation inside camera and later I kept in sun which turned into droplets as seen in the photos attached. After a day front came also has the same problem of fog formation. Please let me know what I should do on behalf.

    thank you!

    Attached Files:

  2. B_Wrath Marshmallow Jun 17, 2019

    B_Wrath, Jun 17, 2019 :
    Take it to the service center.

  3. Photoman9988 KitKat Jun 17, 2019

    Photoman9988, Jun 17, 2019 :
    That means that this seal around the camera is broken. Definitely get it serviced while it's under warranty, because there is no way to fix that.

  4. tharunjoy Cupcake Jun 22, 2019

    tharunjoy, Jun 22, 2019 :
    Could you able to share details of authorised service center in Trivandrum (thiruvananthapuram), Kerala,India.

  5. karthik oneplus Honeycomb Jun 22, 2019

    karthik oneplus, Jun 22, 2019 :
    That's a shame that phone was not assembled properly. Hope they don't blame you for dropping the phone in water.

    tharunjoy likes this.
  6. rahulsnair Cupcake Jun 23, 2019

  7. tharunjoy Cupcake Jun 25, 2019

    tharunjoy, Jun 25, 2019 :


    This was my situation.
    Can anyone please explain the relevance of their officially promotion video showing the phone dropped into a buckets of water.

    video: OnePlus 7 Series - We just brought a bucket.

    Why do you guys give fake promotion?

  8. dsmonteiro Community Consultant Community Expert Jun 25, 2019

    dsmonteiro, Jun 25, 2019 :
    That's a marketing material and in no way means that the phone should be used under water. The phone is built with every-day use in mind, meaning that safeguards have been made to protect it from things like rain or small splashes.

    Still, the phone is in no way IP certified and from the looks of your back camera, it was exposed to a big amount of water.

  9. MJ_Vikram KitKat Jun 25, 2019

    MJ_Vikram, Jun 25, 2019 :
    looks like your phone is used in rain? if that's the case then warranty is not applicable.. don't believe the gimmick shown by brands test conditions differ from day to day usage..

  10. karthik oneplus Honeycomb Jun 27, 2019

    karthik oneplus, Jun 27, 2019 :
    Water damage happens at various pressure levels. Not sure at what level you have taken. So basically you can't proove anything.

  11. davepatterson2611 Jelly Bean Jun 27, 2019

    davepatterson2611, Jun 27, 2019 :
    Funnily enough you will find all other manufacturers that IP rate their phones also do not cover water damage regardless of the IP rating.

  12. tharunjoy Cupcake Jun 28, 2019

    tharunjoy, Jun 28, 2019 :
    I had this situation which occurred due to rainfall which has basically nothing to do with the pressure levels