This is from OnePlus Bug Hunters. Thanks a lot for your feedback. And we’re very concerned about the issue you mentioned. Could you provide more info. about your issue?
1. Does it work with other sim cards?
2. If this issue can be reproduced, could you provide logs and the reproduced steps for us to look into it?
Here is the process:
1. Input *#800# from dialing interface, enter "oneplus logkit", delete history log
2. Click “move log path to built-in SD card”
3. Click "advanced", choose "save log type", select all these options (Kernel, Main, System, Radio, Event, Tcpdump), then click OK
4. Click "save log", when it informs you whether to reboot, please click “cancel”
5. Click "get QXDM Log, choose “modem-common”, roll down, click "open device log"
6. Make the issue reproduce and take a screenshot to record the time
7. Wait for several minutes, click “save log” again to stop it, enter QXDM Log and choose “close device log”. Go back and click “move log path to built-in SD card” again to stop it.
8. Enter file manager, choose storage, find the oem_log file, long press and click right upper corner three dots to compress it and send it to
bughunters@oneplus.com along with the screenshots and specific description or issue link.
Please don't forget to click on open and close device log when you start and finish essential QXDM log, which shall be above 100 MB before zipped.
Note:
After you share us the logs, please delete the file from your phone or it will occupy a lot of storage.
Looking forward to your reply.
Best wishes,
OnePlus Bug Hunters
Click to expand...