6
[Submitted to Jira] [France][Sosh][OP 5T]Data connectivity loss when switching cells/base

  1. Zedoki Cupcake Jul 18, 2018

    Zedoki, Jul 18, 2018 :
    Is it 100 % sure? It really seems to appear from Android 8. And how it is affecting only French user on ORANGE/SOSH?
     

    #21
  2. JeSuisUnEnfoire Froyo Jul 18, 2018


    #22
  3. shadowwisps Eclair Jul 22, 2018


    #23
  4. shadowwisps Eclair Jul 22, 2018

    shadowwisps, Jul 22, 2018 :
    Not only Sosh. I have since switched carriers to see if it improved, and I have the same situation with B&YOU.
    Don't know if we have any reports of others though..
     

    #24
  5. JeSuisUnEnfoire Froyo Jul 22, 2018

    JeSuisUnEnfoire, Jul 22, 2018 :
    They confirmed to me that's it's a hardware issue. I m sending my device to repair next week when I come back from vacation...
     

    #25
  6. shadowwisps Eclair Jul 22, 2018

    shadowwisps, Jul 22, 2018 :
    It does indeed sound like a stall..
     

    #26
  7. JeSuisUnEnfoire Froyo Jul 25, 2018

    JeSuisUnEnfoire, Jul 25, 2018 :
    Okay I think they are ******* with us now cause they just sent me this:

    "After re-evaluating the case, we've decided not to pursue with the repair process this time. We will continue the investigation through the log files provided. We will keep you posted once we have an update on how to move forward."

    Seriously? [e]1f621[/e]
     

    #27
  8. Zedoki Cupcake Jul 29, 2018

    Zedoki, Jul 29, 2018 :
    I don't know if there was anything related to this issue in the last 5.1.4 update. But sadly, I've meet this issue twice during a car trip.

    I have a bunch of logs where this issue still not occurs, no luck if I may say ah ah
     

    #28
  9. JeSuisUnEnfoire Froyo Jul 30, 2018

    JeSuisUnEnfoire, Jul 30, 2018 :
    They finally gave up:

    "After careful consideration, we'll go ahead and offer a full refund for your device, OnePlus 5T Midnight Black. This is the best that we can do given that there's still no updates on the log investigation."
     

    #29
  10. shadowwisps Eclair Jul 31, 2018


    #30
  11. JeSuisUnEnfoire Froyo Jul 31, 2018


    #31
  12. MariePe Cupcake Aug 2, 2018

    MariePe, Aug 2, 2018 :
    Hello all,
    after trying lot of things i found that the problem appears since the 4.7.6 ROM
    when i switch back to 4.7.5 ROM i got no conectivity issues all is working fine when streaming radio in car on oneplus 5T with SOSH
     

    #32
  13. shadowwisps Eclair Aug 7, 2018

    shadowwisps, Aug 7, 2018 :
    OP, can we please have a comment on this now, and acknowledgement of this issue?
    I'm going to start spamming social media soon :p
     

    #33
    Zedoki likes this.
  14. MaximeY Cupcake Aug 21, 2018

    MaximeY, Aug 21, 2018 :
    Hi, I have the exact same issue. Is there an official answer of OnePlus ?
     

    #34
  15. Youkaz Cupcake Aug 21, 2018

    Youkaz, Aug 21, 2018 :
    Same issue here with my OnePlus 5. It happens especially when I'm in a car or train. I have been struggling with it since I'm with Sosh.
    My friend's Oneplus 3t works perfectly fine with Sosh.
     

    #35
  16. Zedoki Cupcake Aug 21, 2018

    Zedoki, Aug 21, 2018 :
    Still happend to me. I believe we didn't have any official statement from Oneplus yet. Except JeSuisUnEnfoire who got private messages.
     

    #36
  17. JeSuisUnEnfoire Froyo Aug 21, 2018


    #37
  18. Zedoki Cupcake Aug 21, 2018


    #38
  19. DELBREUVEFLORENT Donut Aug 22, 2018


    #39
    MaximeY and Zedoki like this.
  20. runningsnails Cupcake Aug 24, 2018


    #40