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[Submitted] [France][Sosh][OP 5T]Data connectivity loss when switching cells/base

  1. JeSuisUnEnfoire Gingerbread Sep 28, 2018

    JeSuisUnEnfoire, Sep 28, 2018 :
    Lol yes, and consider that they are much more competent than the french support which is a total failure...:D

    But with Huawei or Samsung I am really annoyed by their android distribution which are too far from Android stock so I'd rather choose the Google Pixel for pure android experience.

    So do you still have the problem or not?
     

    #61
  2. JeSuisUnEnfoire Gingerbread Sep 29, 2018


    #62
  3. DELBREUVEFLORENT Donut Sep 30, 2018


    #63
    JeSuisUnEnfoire likes this.
  4. raver4444 Eclair Oct 2, 2018


    #64
  5. gwel Cupcake Oct 7, 2018

    gwel, Oct 7, 2018 :
    Hi,

    I had exactly the same problem.

    I made 400 km this week-end, and the Internet access is still working on my OP5 ! Here is what I did :
    Edit the APN for the "Orange" SIM, select "Orange World" and change "Authentication type" from "PAP" to "CHAP".

    I hope it can help...
     

    #65
  6. Zedoki Cupcake Oct 20, 2018

    Zedoki, Oct 20, 2018 :
    Do you still get no issue at all? I had find something like that on a forum, I set my settings to CHAP but it didn't change anything. Still get random connectivity loss...

    It seems that Oxygen OS get worst on connectivity on each major update... What could happen with the Pie update ah ah
     

    #66
  7. gwel Cupcake Oct 31, 2018

    gwel, Oct 31, 2018 :
    No the problem came back :-( I give up and go back to Free Mobile...
     

    #67
  8. JeSuisUnEnfoire Gingerbread Oct 31, 2018

    JeSuisUnEnfoire, Oct 31, 2018 :
    On the french thread "problème récurrent de perte de réseau" apparently someone had the problem resolved by sending it to the repair center.
     

    #68
  9. SBNMM Donut Nov 8, 2018

    SBNMM, Nov 8, 2018 :
    Same issue.
    Changed Sim
    Reset phone
    Sent to repair

    Nothing changed, same problem.
    Oneplus assistance is sh**!! Reparation center get it at 11am and send me back à 5pm same day!
    They didn't repair the phone!
    JeSuisUnEnfoire reported issue more than 6 months ago, they did nothing! reparation center nothing too!
     
    Last edited: Nov 9, 2018

    #69
  10. Neodesco Cupcake Nov 13, 2018

    Neodesco, Nov 13, 2018 :
    Hi, I also have been having this issue for months now. It is extremely annoying and I am going to give away 1+ if it is not solved in the next month. It is also unbearable that the tech team and support do nothing. They bring an update that kills the phone and do very little to repair. Amazing !
    No the issue is not solved.
     

    #70
  11. mathiaskahn Donut Jan 16, 2019

    mathiaskahn, Jan 16, 2019 :
    same issue here with op5 and Android pie 9.0.2.
    strange OP doesn't put an effort on this bug.
    this is a major one.
    'Never settled' ? ok, so try to solve this please !!!
    'unlock the speed' ... I would like to,.but without connectivity, it's a little hard ....
     

    #71
  12. amnay.mo Froyo Jan 17, 2019

    amnay.mo, Jan 17, 2019 :
    Same here, and I've been updating as soon as every update came up.
    Last update was yesterday: OP5T_O2_BETA23
    Still got the issue this morning :'(

    OP please respond!!
     

    #72
  13. scouby999 Jelly Bean Jan 17, 2019


    #73
  14. shadowwisps Eclair Jan 17, 2019


    #74
  15. scouby999 Jelly Bean Jan 18, 2019

    scouby999, Jan 18, 2019 :
    Bonjour, est ce que @Henri J. et @Akis E peuvent se pencher sur ce dossier et faire remonter l'info aux équipes techniques.

    Ce pb est très pénalisant et pénible...
     

    #75
  16. nos68 Honeycomb Jan 18, 2019


    #76
  17. amnay.mo Froyo Jan 21, 2019

  18. scouby999 Jelly Bean Jan 21, 2019


    #78
  19. fun1450 Donut Jan 22, 2019

    fun1450, Jan 22, 2019 :
    To OnePlus Support
    Same issue here since upgrade to 5.1.7 on my 5T.
    French carrier Orange (SOSH)
    Upgrade to 9.0.2 didn't change anything, maybe even worst.
    Please consider this is a huge issue.
    Regards
     

    #79
  20. amnay.mo Froyo Jan 22, 2019

    amnay.mo, Jan 22, 2019 :
    I'm sending my phone to the repair center for the second time, regarding this very problem.

    If the development team is interested in having a closer look at my phone, here's my RMA number: ROP190122327139243

    @OnePlus Dev Team: Please find us a quick solution, this is making the OP5T a pain in the arse :'(
     

    #80