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free fall direction not working at all

  1. Dilshan2008
    Eclair Aug 12, 2019

    Dilshan2008 , Aug 12, 2019 :
    this error was there when even I buy this product...selfie camera will not retract and not even indicate free fall detection error in the display.plz help us to fix it...I dropped even from feet to my bed but not working....I need help friends...plz
     

    #1
  2. Neddard
    Lollipop Aug 12, 2019

    Neddard , Aug 12, 2019 :
    Maybe don't drop your phone?
     

    #2
    U1519498879865 likes this.
  3. Dilshan2008
    Eclair Aug 12, 2019

    Dilshan2008 , Aug 12, 2019 :
    but is there any solution for this bug? cze I had to pay lot of money to bring it to srilanka...now it feels like worthless...
     

    #3
  4. srizaloken
    Froyo Aug 12, 2019

    srizaloken , Aug 12, 2019 :
    update your phone to the latest version.
    Hope that works.
    mine didn't had Fnatic mode when i bought the device, when i updated i got the fnatic mode.
    maybe your problem also solves with the update.
    mine free fall detection works best, it doesn't even take 1 sec and it closes the pop up camera.
     

    #4
    U1519498879865 likes this.
  5. Dilshan2008
    Eclair Aug 12, 2019

    Dilshan2008 , Aug 12, 2019 :
    [e]1f62d[/e][e]1f62d[/e][e]1f62d[/e]went through several updates but not relived friend ...
     

    #5
  6. Horsault
    Marshmallow Moderator Aug 12, 2019

    Horsault , Aug 12, 2019 :
    Are you saying you're deliberately dropping your device?

    Anyway, if you feel like it's a hardware problem, contact CS for warranty repair.
     

    #6
    U1519498879865 likes this.
  7. Dilshan2008
    Eclair Aug 12, 2019

    Dilshan2008 , Aug 12, 2019 :
    in our region (Sri Lanka) there is no any one plus service center....
     

    #7
  8. Horsault
    Marshmallow Moderator Aug 12, 2019

    Horsault , Aug 12, 2019 :
    There's always oneplus.com/support.
    If you bought from 3rd-party unofficial reseller, you'll have to claim warranty through your reseller, of course.
     

    #8
    U1519498879865 likes this.
  9. Dilshan2008
    Eclair Aug 12, 2019

    Dilshan2008 , Aug 12, 2019 :
    [e]1f60a[/e]I'll try friend
     

    #9
  10. Dilshan2008
    Eclair Sep 10, 2019

    Dilshan2008 , Sep 10, 2019 :
    thanks bro
     

    #10
    srizaloken likes this.
  11. Ever7p
    Froyo Sep 12, 2019

    Ever7p , Sep 12, 2019 :
    There are other threads on this subject look through them and see if there is a solution. Also try factory resetting your phone. Drastic measure but it might help. Also don't give up on the phone for a single feature.
     

    #11
    J1508070026278 likes this.
  12. Udaydas833
    Cupcake Oct 23, 2019

    Udaydas833 , Oct 23, 2019 :
    i have same problem. Brought yesterday and free fall doesn't work [e]1f622[/e][e]1f622[/e] what i do now ???? please help
     

    #12
    Dilshan2008 likes this.
  13. J1508070026278
    Gingerbread Oct 26, 2019

    J1508070026278 , via OnePlus 7 , Oct 26, 2019 :
    Camera retraction on falls is a feature which is advertised by manufacturers and also covered by most youtubers when they review Oneplus 7 Pro and other phones with pop up selfie camera. Buyers are well within their rights to expect this feature to work as advertised.


    Might be worth trying a factory reset and see if that fixes the problem.. if not, then contact the Oneplus service center and replace the phone if the window for that is still open.
     

    #13
    Dilshan2008 likes this.
  14. Dilshan2008
    Eclair Nov 8, 2019

    Dilshan2008 , Nov 8, 2019 :
    i have fixed my one option is simple...try to find oxygen os 9.5 reverse os pack to oxygen os 9.3and try #808# and try to reset all sensors and that will do it
     

    #14
    Udaydas833 likes this.
  15. Udaydas833
    Cupcake Nov 8, 2019

    Udaydas833 , Nov 8, 2019 :
    Thanks for Your information but i replace my mobile phone from the store.
    This one is ok [e]1f60a[/e][e]1f60a[/e]
     

    #15
    J1508070026278 likes this.
  16. Dilshan2008
    Eclair Nov 8, 2019

    Dilshan2008 , Nov 8, 2019 :
    ah...that's better...
     

    #16
    Udaydas833 likes this.
  17. Udaydas833
    Cupcake Nov 8, 2019

    Udaydas833 , Nov 8, 2019 :
    Yeap , Thanks a lot for try to help me [e]1f60a[/e][e]1f60a[/e]
     

    #17
    Dilshan2008 likes this.
  18. Dilshan2008
    Eclair Nov 8, 2019

    Dilshan2008 , Nov 8, 2019 :
    any time bro
     

    #18
    Udaydas833 likes this.