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Free Priority Shipping not working. via OnePlus Community App

  1. Mr.Singh.21 , via OnePlus Community App , Mar 11, 2021 :
    Hello,
    On OnePlus Community app under Store Tab i noticed that OnePlus is giving free shipping for whole March so i was trying to order Buds Z white colour. I added them to cart and saw that there is still $32 shipping so clearly that free shipping is not kicking in. Any idea what's going on?

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    Last edited: Mar 12, 2021

    #1
    derkthederk, rkn27 and jaspencer1223 like this.
  2. jim cam
    Donut Mar 23, 2021

    jim cam , Mar 23, 2021 :
    Will the phone be shipped from Canada and who will be doing the shipping as the courier companies charge a border crossing fee and additional fees on top of taxes and I would like to avoid that as they can be quite significant

    Jim
     

    #2
  3. Mr.Singh.21
    Froyo Mar 29, 2021


    #3
  4. derkthederk
    Cupcake Apr 7, 2021

    derkthederk , Apr 7, 2021 :
    It is still happening as of 4/7/2021. The OnePlus Buds Z went on sale today and down by $10. This issue with the shipping is still there. I tried to contact OP through their chat system and got nothing resolved. Disappointing.
     

    #4
  5. Mr.Singh.21
    Froyo Apr 7, 2021

    Mr.Singh.21 , via OnePlus Nord , Apr 7, 2021 :
    That's why i ordered mine from Amazon because i didn't want to waste my time and energy.
     

    #5
  6. derkthederk
    Cupcake Apr 8, 2021

    derkthederk , Apr 8, 2021 :
    I think I may have to do the same. It's a shame I couldn't get this deal here.
     

    #6
  7. derkthederk
    Cupcake Apr 8, 2021

    derkthederk , Apr 8, 2021 :
    Update: I got an apathetic response from their Twitter support. Asked me for my region and now it's too late to get the special $10 off deal. This is a disappointing result for a company that I've had success with in the past. I hope these issues do get resolved but it seems now, the customer experience is no longer their priority. Such a pity since I've been buying their phones since the oneplus 2.
     

    #7
  8. derkthederk
    Cupcake Apr 8, 2021

    derkthederk , Apr 8, 2021 :
    Here's OnePlus response. It's not free shipping as advertised for the OnePlus Buds Z. Don't waste your time.
     

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    #8