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[Submitted] Frequent network drops after OOS 3.5.5 update

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  1. yemin.a.s
    Cupcake Dec 23, 2016


    #61
  2. Crystal Z.
    Global Community <3 Staff Member Dec 23, 2016

    Crystal Z. , Dec 23, 2016 :
    Hi, all
    Thanks for the feedback. We need more info from whom suffer the issue. Please let us know how you get the update, through VPN or flashed from mirror sites. If it's VPN, tell us which country's VPN it is. If it from mirror sites, can you share us a link? Besides, most of you are using Jio card, we need to confirm if it exists if you put out the Jio.
    For those who are willing to help, please also send a PM to me, we may need some logs from you.
    Thank you.
     

    #62
    SoniaB likes this.
  3. bala
    Gingerbread Dec 23, 2016

    bala , Dec 23, 2016 :
    Yeah it only happens when you volte with jio ! rooted or not rooted it happens, even in official OTA for a non rooted user the network drop occurs, if you don't use the jio sim it doesn't happen also the network drop doesn't happen if we disable any one sim ! it only happens if we use volte on jio and there is some other carrier sim in the other slot !
     

    #63
  4. bala
    Gingerbread Dec 23, 2016

    bala , Dec 23, 2016 :
    To our knowledge it is due to not sticking to a bandwidth ! here JIO only uses LTE for connection. if we root and use the network guru app to make the phone adhere to band 3/5 based connection it doesnt drop network after that ! seems like some issues with selection of band !
     

    #64
  5. levis007
    Froyo Dec 23, 2016

    levis007 , Dec 23, 2016 :
    It only happens when we use Jio sim card. But when phone is connected to Wifi, there is no network drop. I flashed the rom via OTA link captured by some user on the forum.
     

    #65
  6. swapzero
    Cupcake Dec 23, 2016

    swapzero , Dec 23, 2016 :
    jio with second sim as docomo also causing problems
     

    #66
  7. swapzero
    Cupcake Dec 23, 2016

    swapzero , Dec 23, 2016 :
    I got the update while using opera vpn with country USA.
    Network drops occur when trying to enable data services on jio with volte on. volte with wifi is working fine.
     

    #67
  8. Pranay_Jain_90
    Cupcake Dec 23, 2016

    Pranay_Jain_90 , Dec 23, 2016 :
    Issue is with people having Jio sim (only sim with VoLTE in India) . If you disable it then you don't see drops with other sim. If it is on, it drops himself and the other carrier sim every minute. There are other VoLTE phones and people are using Jio sim without any problem. I have updated my phone via OTA with no past history of rooting or any other ROM update. Seems to be One plus new VoLTE software update which is causing problems now and it needs to be fixed soon.
     

    #68
  9. Tony L.
    Gingerbread Dec 23, 2016

    Tony L. , Dec 23, 2016 :
    hi all, we are looking into this issue, please contact Crystal and provide the relevant logs for us to analyze. thanks.
     

    #69
  10. Gunjan Ft Shady
    Gingerbread Dec 23, 2016

    Gunjan Ft Shady , Dec 23, 2016 :
    Hi Tony,

    How do you provide logs...

    I am sorry if it's a dumb question... :(

    But I don't how to do it...
     

    #70
  11. swapzero
    Cupcake Dec 23, 2016

    swapzero , Dec 23, 2016 :
    jio with second sim disabled is working fine I guess. testing it for half hour and no network drop. volte + 4g data working with second sim disabled.
     

    #71
  12. sahil_sharma
    Gingerbread Dec 23, 2016

    sahil_sharma , Dec 23, 2016 :
    Hi i got the update without using VPN just through check for the update.

    Also my mac address is also changed 02:00:00:00:00:00.

    For network drop till now I have not been able to identify any pattern.
     

    #72
  13. sfksuperman
    Honeycomb Dec 23, 2016

    sfksuperman , Dec 23, 2016 :
    Guys, If network drops like h2os , the try to use Network Guru app and lock the RAT and BAND. Atleast for now, we cn do that to stop network drop. And KINDLY FILL OUT THE SURVEY FORM AS SOON AS POSSIBLE to get the next update in this month itself. Share it, Fill it.
     

    #73
    digoot and Krishna Pravin like this.
  14. sfksuperman
    Honeycomb Dec 23, 2016

    sfksuperman , Dec 23, 2016 :
    Untitled.png
     

    #74
  15. Krishna Pravin
    Cupcake Dec 23, 2016

    Krishna Pravin , Dec 23, 2016 :
    I'm also facing the same issue. I have never done any custom works to my OP2. I got OTA over 11:00pm(IST). Form today morning I can't use mobile data. When I turn on mobile data network begins to switch undefinitely. I'm using jio in first slot and bsnl in second slot.
     

    #75
  16. sfksuperman
    Honeycomb Dec 23, 2016

    sfksuperman , Dec 23, 2016 :
    fill out the survey link and yell out so loud as much as u can :p
     

    #76
  17. Nirmal Ashwinsarrathi
    Gingerbread Dec 23, 2016

    Nirmal Ashwinsarrathi , Dec 23, 2016 :
    I am using the old method. .

    If you're rooted then install Network Signal Guru app from play store

    https://play.google.com/store/apps/details?id=com.qtrun.QuickTest

    1)Open the app
    2)Go to band locking
    3)Choose LTE and select only the band 3 and band 5(Since, Jio uses band 3 and band 5 in India)
    4)Lock it. .

    Both the Sims working fine for me. .

    Note:
    ->You have to do the same steps to lock the band after every reboot.. :-(
    ->You can use both the Sims. . ;-)

    I have raised a ticket, let's see what happens next. .
     

    #77
    Priyansh Pandya likes this.
  18. nikhilendrapratap
    Gingerbread Dec 23, 2016

    nikhilendrapratap , Dec 23, 2016 :
    I us
    I have Jio + Airtel and I used opera vpn in which country was Canada.
    Network drop only happens when both sim are on.
     

    #78
  19. sfksuperman
    Honeycomb Dec 23, 2016

    sfksuperman , Dec 23, 2016 :
    COMPLAIN ONLY TO OP TEAM BY FILLNG OUT SURVEY. AND USE THE METHOD TO LOCK THE BANDS PLZ
     

    #79
  20. Akhil3060
    Donut Dec 23, 2016

    Akhil3060 , Dec 23, 2016 :
    same problem here, Hoping for a patch soon.
     

    #80