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Front camera issue

  1. siddharth kumar kaiwart
    Eclair Jan 21, 2021

    siddharth kumar kaiwart , Jan 21, 2021 :
    I've OnePlus 7 Pro 8+256. My phone is running on 10.3.7 GM21AA. I'm facing issue with the front camera, it opens & hang. I can't take pictures with front camera anymore because it's not working. Also because of this issue I can't use face unlock feature anymore.
    IDK what should I do about this problem.
    Is anyone having same problem & had that issue resolved then please help.
    Thankyou.
     

    #1
    B1546280883062 likes this.
  2. O1611303883580
    Cupcake Jan 22, 2021


    #2
    Adesh.sanmukh likes this.
  3. Caomhin
    Community Hero 2020 Jan 22, 2021

    Caomhin , via OnePlus 6T , Jan 22, 2021 :
    Have you tried Clearing the OnePlus Camera App info Cache and App info Storage as well

    And also clear the OnePlus Camera Service App info Cache and App info Storage as well.

    See if that can help.
     

    #3
    Artemus. and Adesh.sanmukh like this.
  4. siddharth kumar kaiwart
    Eclair Jan 22, 2021

    siddharth kumar kaiwart , Jan 22, 2021 :
    Let's hope they can do the same for me 🤦
     

    #4
    Adesh.sanmukh likes this.
  5. siddharth kumar kaiwart
    Eclair Jan 22, 2021

    siddharth kumar kaiwart , Jan 22, 2021 :
    I tried that already , it didn't fix the problem.
    Thanks though [e]1f44d[/e]
     

    #5
    Caomhin and Adesh.sanmukh like this.
  6. O1611303883580
    Cupcake Jan 22, 2021

    O1611303883580 , via OnePlus 7 Pro , Jan 22, 2021 :
    Yeah I literally tried everything, factory reset, clear cache but nothing seemed to work think it's a hardware problem
     

    #6
  7. siddharth kumar kaiwart
    Eclair Jan 22, 2021

    siddharth kumar kaiwart , Jan 22, 2021 :
    I really don't want to wipe out all my data , let's see if they can fix this without wiping out my data.
     

    #7
    Caomhin likes this.
  8. Caomhin
    Community Hero 2020 Jan 22, 2021

    Caomhin , via OnePlus 6T , Jan 22, 2021 :
    You can use one or more options below to send information back to the OnePlus OOS developers.

    https://forums.oneplus.com/threads/...uct-suggestions-on-oneplus-community.1002970/

    Feedback tool
    https://forums.oneplus.com/feedback/

    You can also contact bughunters@oneplus.com

    And also contact OnePlus support directly to see if they have more information on your issue. Scroll down the page for contact and online chat details.

    https://www.oneplus.com/support
     

    #8
    Artemus. likes this.
  9. siddharth kumar kaiwart
    Eclair Jan 22, 2021

    siddharth kumar kaiwart , Jan 22, 2021 :
    Thankyou so much, I'll look forward to all this.
     

    #9
    Caomhin likes this.